10/10 Excellent
Randy
31 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Randy
Stayed 2 nights in Oct 2024
Casa Firenza
4.5 star property
4.5-star luxury hotel, connected to a rail/subway station in Downtown Cuenca
Choose dates to view prices
Photo gallery for Casa Firenza
Reviews
8.48.4 out of 10
Very good
Popular amenities
- Bar
- Spa
- Housekeeping
- Laundry
- 24/7 front desk
- Free WiFi
Explore the area
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101
- Calderon Park1 min walk
- New Cathedral of Cuenca2 min walk
- Convent of the Assumption3 min walk
- Cuenca (CUE-Mariscal Lamar)11 min drive
Room options
View all photos for Classic Single Room
Classic Single Room
- Sleeps 2
- 1 Double Bed
View all photos for Classic Double Room
Classic Double Room
- Sleeps 2
- 1 Queen Bed
View all photos for Basic Quadruple Room
Basic Quadruple Room
- Sleeps 4
- 2 Queen Beds
View all photos for Deluxe Studio Suite
Deluxe Studio Suite
- City view
- Sleeps 5
- 1 King Bed and 1 Queen Bed
View all photos for Comfort Studio Suite
Comfort Studio Suite
- Sleeps 2
- 1 Queen Bed
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About the area
Cuenca
City center stay.With a stay at this Downtown Cuenca hotel, you'll be steps from Calderon Park and New Cathedral of Cuenca. Esqueletologia Museum and Convent of the Assumption are also within half a mile (1 km).
What's nearby
- Calderon Park - 1 min walk
- New Cathedral of Cuenca - 2 min walk
- Río Tomebamba & Calle Larga - 9 min walk
- Alejandro Serrano Aguilar Stadium - 16 min walk
- Mall del Rio - 5 min drive
Getting around
- 14n - Antonio Borrero Station - 3 min walk
- Gaspar Sangurima Tram Station - 9 min walk
- Cuenca (CUE-Mariscal Lamar) - 11 min drive
Restaurants
- Negroni - 1 min walk
- El Confesionario - 2 min walk
- Raymipampa - 1 min walk
- Le Bistro - 2 min walk
- La Creme - 1 min walk
About this property
Casa Firenza
4.5-star luxury hotel, connected to a rail/subway station in Downtown Cuenca
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.
Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Casa Firenza.
Smoking is allowed in designated areas at this 4.5-star Cuenca hotel.
- 7 guestrooms or units
- 2 dining venues
- 2 bars or lounges
- Manager's reception (free)
- Deli
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Storage area for luggage
- Tour and ticket information
- Concierge
- Computer for guest use
- Elevator
- Smoking in designated areas
Casa Firenza offers 7 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Smart televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include showers with rainfall showerheads, and slippers.
This Cuenca hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, computer monitors, and printers. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and sports massages.
Languages
Spanish
Property amenities
Family friendly
- Laundry facilities
- Snack bar/deli
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi and wired Internet
Parking and transportation
- Onsite parking available only on request
- Onsite parking options include a carport
- Free offsite parking within 1640 ft
Food and drink
- 2 restaurants and 1 coffee shop/cafe
- 2 bars/lounges
- Free daily reception
- Coffee/tea in common area(s)
Things to do
- Spa services
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Handrails in hallways
- Handrails in stairways
- Stair-free path to entrance
- Valet for wheelchair-equipped vehicle
- Well-lit path to entrance
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
Room amenities
Entertainment
- Netflix
- Pay movies
- Premium channels
- Satellite channels
- Smart TV
- Streaming services
Bedroom
- Blackout drapes/curtains
- Heating
Bathroom
- Rainfall showerhead
- Shower
- Towels
Food and drink
- Cleaning supplies
- Coffee/tea maker
- Electric kettle
- Espresso maker
- Free bottled water
- Minibar
More
- Chef
- Computer monitor
- Desk
- Eco-friendly cleaning products provided
- Electrical adapters/chargers
- Guidebooks/recommendations
- Heated floors
- In-room massage
- Individually decorated
- Iron/ironing board (on request)
- Laptop-compatible safe
- Laptop-friendly workspace
- Local maps
- Mobile key entry
- Printer
- Restaurant dining guide
- Slippers
- Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
- Pets and service animals are not allowed at Casa Firenza
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for USD 56.0 per day.
Property payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
- Deposit: USD 100 per accommodation, per stay
- Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Rollaway bed fee: USD 56.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. Guests can access their rooms with a mobile device.
We should mention
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Pets and service animals are not allowed on site.
Property is also known as
Casa Firenza Hotel
Casa Firenza Cuenca
Casa Firenza Hotel Cuenca
Casa Firenza Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 4 out of 6 reviews
10 - Excellent
4
Rating 8 - Good. 1 out of 6 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 6 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 6 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 6 reviews
2 - Terrible
1
10/10
Cleanliness
7.0/10
Staff & service
6.0/10
Amenities
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Excellent
LIZARDO
Travelled with group
25 Aug 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab
volveria siempre
LIZARDO
Stayed 3 nights in Aug 2023
2/10 Terrible
Jose
14 Aug 2023
Liked: Cleanliness, property conditions & facilities
Jose
Stayed 2 nights in Aug 2023
10/10 Excellent
Santiago
Business traveller
7 Jul 2023
Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Santiago
Stayed 1 night in Jul 2023
8/10 Good
Paul
Travelled with family
10 Jan 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación.
Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...