2/10 Terrible
Carmen
Travelled with family
21 Jul 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place to stay review one start
Carmen
Stayed 2 nights in Jul 2024
Hotel Cisne
3.0 star property
3-star hotel with free WiFi, connected to a rail/subway station
Choose dates to view prices
Photo gallery for Hotel Cisne
Reviews
4.04.0 out of 10
Popular amenities
- Pet-friendly
- Breakfast included
- 24/7 front desk
- Laundry
- Housekeeping
- Free WiFi
Explore the area
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay
- University of Cuenca's Orchid Garden3 min drive
- Museum of Modern Art3 min drive
- San Sebastian Plaza4 min drive
- Cuenca (CUE-Mariscal Lamar)19 min drive
Room options
View all photos for Family Quadruple Room
Family Quadruple Room
- Sleeps 4
- 4 Large Twin Beds
View all photos for Standard Double Room
Standard Double Room
- Sleeps 2
- 1 Queen Bed
View all photos for Standard Room
Standard Room
- Sleeps 1
- 1 Large Twin Bed
View all photos for Family Room
Family Room
- Sleeps 3
- 1 Twin Bed and 1 Queen Bed
Similar properties
Casa de las Rosas
Casa de las Rosas
Cuenca Historic Center
Free airport shuttle
Free WiFi
Restaurant
Breakfast available
4.2 out of 5, Very good, (164)
4.2/5
Very good
(164)
The price is CA $37
CA $37
per night
CA $37 total
6 Jan - 7 Jan
Hotel Boutique Castilla de Leon
Hotel Boutique Castilla de Leon
Downtown Cuenca
Free WiFi
Breakfast available
Business services
Laundry
3.7 out of 5, Good, (115)
3.7/5
Good
(115)
The price is CA $39
CA $39
per night
CA $39 total
6 Jan - 7 Jan
Hotel Presidente by NASS
Hotel Presidente by NASS
Downtown Cuenca
Breakfast included
Pet-friendly
Free WiFi
Restaurant
3.7 out of 5, Good, (90)
3.7/5
Good
(90)
The price is CA $54
CA $54
per night
CA $54 total
6 Jan - 7 Jan
Casa Ruth Hotel Boutique
Casa Ruth Hotel Boutique
Cuenca Historic Center
Breakfast included
Pet-friendly
Free WiFi
Parking available
4.3 out of 5, Excellent, (17)
4.3/5
Excellent
(17)
The price is CA $38
CA $38
per night
CA $38 total
6 Jan - 7 Jan
Check Inn B&B - Hostel
Check Inn B&B - Hostel
Downtown Cuenca
Breakfast included
Free WiFi
Business services
Laundry
4.0 out of 5, Very good, (17)
4.0/5
Very good
(17)
The price is CA $28
CA $28
per night
CA $28 total
6 Jan - 7 Jan
Estancia Jardín de Teresita
Estancia Jardín de Teresita
Tarqui
Pet-friendly
Parking included
Free WiFi
Breakfast available
4.6 out of 5, Wonderful, (5)
4.6/5
Wonderful
(5)
The price is CA $49
CA $49
per night
CA $49 total
6 Jan - 7 Jan
NASS Bed & Breakfast
NASS Bed & Breakfast
Downtown Cuenca
Breakfast included
Pet-friendly
Parking included
Free WiFi
3.6 out of 5, Good, (5)
3.6/5
Good
(5)
The price is CA $48
CA $48
per night
CA $48 total
6 Jan - 7 Jan
NASS Central Garden
NASS Central Garden
Downtown Cuenca
Breakfast included
Pet-friendly
Parking included
Free WiFi
3.5 out of 5, Good, (18)
3.5/5
Good
(18)
The price is CA $49
CA $49
per night
CA $49 total
6 Jan - 7 Jan
Hotel Bristol Cuenca
Hotel Bristol Cuenca
Cuenca
Kitchen
Washer
Free WiFi
Housekeeping
4.0 out of 5, Very good, (6)
4.0/5
Very good
(6)
The price is CA $65
CA $65
per night
CA $65 total
6 Jan - 7 Jan
San Rocke House Hotel
San Rocke House Hotel
Downtown Cuenca
Breakfast included
Parking included
Free WiFi
Laundry
4.1 out of 5, Very good, (34)
4.1/5
Very good
(34)
The price is CA $65
CA $65
per night
CA $65 total
6 Jan - 7 Jan
About the area
Cuenca
Close to shopping.You'll find Galeria FVega and Museum of Modern Art within 2 miles (3 km) of this hotel. Pista De Bicicross Bmx Cuenca and University of Cuenca's Orchid Garden are also within 2 miles (3 km).
What's nearby
- Alejandro Serrano Aguilar Stadium - 4 min drive
- Río Tomebamba & Calle Larga - 5 min drive
- New Cathedral of Cuenca - 6 min drive
- Calderon Park - 6 min drive
- Mall del Rio - 6 min drive
Getting around
- CREA (Av. México) Tram Station - 9 min walk
- Luis Cordero (Hermano Miguel) Station - 12 min drive
- Cuenca (CUE-Mariscal Lamar) - 19 min drive
Restaurants
- Common Grounds - 17 min walk
- BQ Sport - 11 min walk
- Cristo del Consuelo - 19 min walk
- La Fornace - 12 min walk
- El Arriero - 8 min walk
About this property
Hotel Cisne
3-star hotel with free WiFi, connected to a rail/subway station
There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Cisne.
This 3-star Cuenca hotel is smoke free.
- 28 guestrooms or units
- Continental breakfast (free)
- Deli
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Concierge
- No smoking on site
- Microwave in a common area
Hotel Cisne offers 28 accommodations with complimentary toiletries and blackout drapes/curtains. 32-inch Smart televisions come with premium digital channels.
Bathrooms include bathtubs or showers. This Cuenca hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered daily and change of towels can be requested.
Languages
English, Spanish
Property amenities
Family friendly
- Laundry facilities
- Snack bar/deli
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
- Available in some public areas: Free WiFi
Parking and transportation
- Onsite parking includes off-street options
- Offsite parking for USD 3 per stay; reservations required
- 24-hour roundtrip airport shuttle (surcharge)
- Airport shuttle on request
Food and drink
- Free continental breakfast available daily 8:00 AM–10:00 AM
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- This property does not have elevators
- Accessible airport shuttle
- Area rugs in room
- Smooth flooring in room
- Upper floors accessible by stairs only
- Visual alarms in hallways
- Well-lit path to entrance
Room amenities
Entertainment
- 32-inch Smart TV
- Digital channels
- Premium channels
Bedroom
- Bed sheets
- Blackout drapes/curtains
- Heating
Bathroom
- Bathtub or shower
- Free toiletries
- Private bathroom
- Towels
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
- Pets are welcome and stay free
Children and extra beds
- Children are welcome.
- Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Important information
Fees
Guests will be asked to pay the following charges at the property:
- Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 15 per person (one-way)
- Nearby parking fee: USD 3 per stay (66 ft away)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts cash. For guests' safety, the property includes a security system and outdoor lighting in each accommodation.
Property Registration Number 0102461951001.003.201081
We should mention
- Children may not be eligible for complimentary breakfast.
Property is also known as
Hotel Cisne Hotel
Hotel Cisne Cuenca
Hotel Cisne Hotel Cuenca
Hotel Cisne Reviews
Reviews
4.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews" "
10 - Excellent
0
Rating 8 - Good. 0 out of 2 reviews" "
8 - Good
0
Rating 6 - Okay. 1 out of 2 reviews" "
6 - Okay
1
Rating 4 - Poor. 0 out of 2 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews" "
2 - Terrible
1
4.0/10
Cleanliness
4.0/10
Staff & service
6.0/10
Amenities
4.0/10
Property conditions & facilities
4.0/10
Eco-friendliness
Reviews
6/10 Okay
Gregorio
18 Nov 2023
The guys who run the hotel are very friendly and attentive, I have no complaints.
Gregorio
Stayed 14 nights in Oct 2023