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Aohom Santuario Hotel & Spa

3.5 star property
3.5-star spa hotel near Galerias Cuernavaca Mall

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Photo gallery for Aohom Santuario Hotel & Spa

Garden
Reception
Superior Double Room | Garden view
Family Quadruple Room
Outdoor dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Breakfast available
  • Pet-friendly
  • Spa

Explore the area

Map
Palma Real #15, Fraccionamiento La Palma, Jiutepec, MOR, 62550
  • Galerias Cuernavaca Mall
    ‪7 min drive‬
  • Tabachines Golf Club
    ‪9 min drive‬
  • Cuernavaca Cathedral
    ‪10 min drive‬
  • Cuernavaca, Morelos (CVJ-General Mariano Matamoros)
    ‪30 min drive‬

Room options

View all photos for Junior Room, 1 King Bed, Hot Tub, Pool View

Junior Room, 1 King Bed, Hot Tub, Pool View

Junior Room, 1 King Bed, Hot Tub, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Grand Triple Room

Grand Triple Room

Grand Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Jiutepec

In shopping district.Within 6 miles (10 km) of this hotel, you'll find Galerias Cuernavaca Mall and Teopanzolco Archaeological Zone. Jardín Juárez and Tabachines Golf Club are also within 6 miles (10 km).

What's nearby

  • Forum Cuernavaca - 5 min drive - 4.8 km
  • Galerias Cuernavaca Mall - 7 min drive - 5.7 km
  • Teopanzolco Archaeological Zone - 8 min drive - 7.6 km
  • Tabachines Golf Club - 9 min drive - 8.9 km
  • Cuernavaca Cathedral - 10 min drive - 9.2 km

Getting around

  • Benito Juarez International Airport (MEX) - 101 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Tacos "La Fiesta - ‬10 min walk
  • ‪Los Bisquets Bisquets Obregon - ‬7 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Chamoyadas y Frappes "Luba - ‬15 min walk

About this property

Aohom Santuario Hotel & Spa

3.5-star spa hotel near Galerias Cuernavaca Mall
Aohom Santuario Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at Aohom Santuario Hotel & Spa. Self parking is free.

This 3.5-star Jiutepec hotel is smoke free.

  • 28 guestrooms or units
  • Meeting rooms
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Aohom Santuario Hotel & Spa offers 28 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and slippers. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with satellite channels and Netflix.

Bathrooms include showers and complimentary toiletries. This Jiutepec hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee weekdays 7:00 AM–10:00 AM: MXN 180 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Grab bar near toilet
  • In-room accessibility
  • Low-height electrical outlets in bathroom
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Netflix
  • Satellite channels
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • In-room massage
  • Individually furnished
  • Iron/ironing board (on request)
  • Slippers

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:30 PM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 650 per pet, per stay
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children 14 and younger are not allowed at this property. All guests older than 14 are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 180 per person
  • Pet fee: MXN 650 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 14 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Aohom Santuario Hotel Cuernavaca
Aohom Santuario Hotel
Aohom Santuario Cuernavaca
Aohom Santuario
Aohom Santuario Hotel Spa
Aohom Santuario Hotel Spa
Aohom Santuario & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel
Aohom Santuario Hotel & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel Jiutepec

Aohom Santuario Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 69 reviews
Rating 8 - Good. 33 out of 69 reviews
Rating 6 - Okay. 4 out of 69 reviews
Rating 4 - Poor. 6 out of 69 reviews
Rating 2 - Terrible. 1 out of 69 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

JESUS GONZALEZ

Stayed 1 night in Oct 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es fenomenal
Quiero agradecer al gerente Oscar, a la licenciada, a la senorita de la recepcion, a Lupita, a Norma y a todos que me brindaron un servicio excelente durante mi estadia. Me trataron como una huesped de estrella y siempre me saludaban con una sonrisa. Me hicieron sentir en casa. El hotel esta ubicado en una zona segura y la alberca es muy bonita. Gracias por todo!
Stayed 1 night in Feb 2022

8/10 Good

Claudia

Liked: Cleanliness, staff & service, room comfort
A comfortable space with great service
My stay was very pleasant. The bed was comfortable, the grounds are clean and well-kept, and the food was very tasty. The best thing is the incredibly friendly and efficient staff, who are there to take care of your every need with a smile. My massage and facial were great. That said, I think the space could use some love, such as fresh paint, flowering plants (it's Cuernavaca after all!), and warm decor - local crafts instead of the Marilyn Monroe supermarket poster, for instance. A bit more attention to detail would make it even more comfortable.
Stayed 2 nights in Nov 2021

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Nice food
Stayed 2 nights in Nov 2021

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service.
Very good customer service. The hotel sent directions and contacted me to ask for arrival time.
Stayed 1 night in Jan 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family in Cuernavaca
The hotel is in a gated community which makes the hotel feel very safe and relatively quiet despite being near a busy road and Walmart. The name is a phonetic ‘OM’ in Spanish. The hotel has lots of massage services and plays relaxing music and runs a gently fountain most of the day.
Stayed 2 nights in Jul 2019

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service
Great and safe staying. Everybody provided excellent services and no waiting to check out or check in which gave the hotel a plus. Highly recommended.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Luis

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2023

4/10 Poor

MARIA GUADALUPE

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No es nada bonito, cómo que se quedaron a la mitad de la construcción. Solo fui a dormir y si sirvió para eso
Stayed 1 night in Aug 2023

8/10 Good

Masato

Liked: Cleanliness, staff & service
Thank you for your kind support. It is a good hotel.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carmen Y.

Stayed 2 nights in Jul 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Jun 2023

4/10 Poor

ALEJANDRA ESTHER

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La verdad el hotel parecía motel, no se desquita lo que cobran, literal más de 800 por noche es un robo. Solo tienen televisión abierta con 4 canales, no tiene teléfono, los acabados viejos y feos, las bases de las camas espantosas, el baño incómodo, y amanecimos con 2 cucarachas chicas en el cuarto. El personal muuuy amable y la comida rica pero para pagar casi 1600 pesos esperábamos algo mejor, hay moteles mucho mejores.
Stayed 1 night in Jun 2023

6/10 Okay

Alicia Jiames

Travelled with family
Liked: Staff & service
muy cara para las características de la habitación
Stayed 1 night in Jun 2023

10/10 Excellent

José Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felicidades!!! Excelente servicio.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maria de las Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio
La atención y el servicio de SPA fueron inmejorables. El lugar es muy sencillo. La comida sabrosa y los precios muy accesibles.
Stayed 1 night in May 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Apr 2023

4/10 Poor

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023

4/10 Poor

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
No sirvió el aire acondicionado, y nos estábamos asando.
Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones La buena vibra La tranquilidad que se respira Que está muy cuidado
Stayed 2 nights in Mar 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfecho con el servicio
Stayed 1 night in Mar 2023

8/10 Good

Ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La alberca estaba con regular mantenimiento y el sauna estaba frio. Dentro de la habitación hace falta una silla, un espejo y toallas chicas.
Stayed 2 nights in Mar 2023

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción de hospedaje
Es un hotel viejo, pero buena seguridad, atención y limpieza
Stayed 1 night in Mar 2023