The hotel is close to the stadiums, but there’s little sidewalks, dangerous & unstable terrain. My son joined us later. When we got back from the game I wanted to get a rollaway. The front desk was closed with a wooden roller shade. I came down & knocked on the shade, because the phone in our room was broke. The night auditor, on the other side of the shade, said you have to use the phone. I told her I tried, that the phone in my room wasn’t working! She said the phone on the wall. Without her direction, I finally found it. Through an automated voice, and prompts, I finally got a real person. The lady said the front desk is closed, that whatever you reserved is what you got. I told her that my son unexpectedly showed up later, that we only have one double bed in our room. That can’t accommodate 3 people! It was challenging to understand her through her accent, but I asked if I can’t get a rollaway, can I at least get another pillow & blanket so my son can sleep on the hard floor. She again said that what’s on your reservation is what you get. I informed her that I worked at hotels for over 10 years, and have never treated my guests like this! She then said she’ll ask the front desk if any are available. She came back and said someone will bring down a blanket & pillow, to wait in the lobby. Someone eventually came down from an upper floor and got us a blanket & pillow. The Security Guard even brushed me off, saying I had to use the phone.
