Ratings based on 173 Guest Reviews

Hear it directly from our travellers
4.5 out of 5
88% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller from Salisbury

Posted Oct. 14, 2024 on Expedia
I understand we came at a time shortly after there were some water issues in town-however I felt that it was never voiced until I brought it up with the property. At random times the water would be turned off and at first we were told that maintenance turned it off to fix it. But there was never any heads up to let us know this was going to happen. And it happened atleast once every day. It would have been nice to have been notified that they were going to turn off the water at certain times so you could plan accordingly but that never happened. Otherwise it was a nice property that was clean, had a good breakfast and I was appreciative of the early check in since we got into Cusco at like 8am the morning we arrived.
1 out of 5
by A traveller

Posted Oct. 1, 2024 on Hotels
We left a night early and moved to a different hotel. We advised the hotel of a feather allergy and what they were able to provide were 2 tiny throw pillows for me and my wife. The towels in the bathroom were tattered. The staff was rude, when I asked for an additional pillow case so I can stuff it with jackets to make my own. The shower did not drain well so if you took more than a 5 minute shower the water would overflow into the bathroom, not to mention you would be standing in 2 inches of water. The doorbell on the front door is not responsive and when we arrived at night we were stuck in this dark aly and they were not attending the phone number listed on the door to call for service. Lastly it is impossible to sleep here, you can hear EVERYONE on the same floor and above you, they appear to once have blackout curtains- because one window had them and the other did not and you have flood lights lighting up the entire room all night. The noise from the neighborhood, car alarms, and then from neighboring guest rooms is unbearable.
2 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 29, 2024 on Expedia
5 out of 5
by A traveller

Posted Sep. 28, 2024 on Expedia
Excellent service staff, amazing breakfast and within walkable distance to the city centre
5 out of 5
by A traveller

Posted Sep. 26, 2024 on Expedia
Excellent service and convenient location
5 out of 5
by A traveller

Posted Sep. 23, 2024 on Expedia
Staff was great, room clean, breakfast amazing
5 out of 5
by A traveller

Posted Sep. 23, 2024 on Expedia
The staff here are extremely helpful and friendly! Breakfast menu is good as well and is walkable to the main historic centre.
4 out of 5
by A traveller

Posted Sep. 21, 2024 on Expedia
The hotel was super cute and the staff were so helpful and accommodating!! The only thing that could have been better was the heat situation! They didn't turn on the heat until 6 pm on my first stay and then not until 9 pm on my second when I returned from my trek. That being said, the front staff turned it on for me earlier as I was freezing and just needed some warmth after being in the mountains. I would definitely recommend Casa Esmeralda. It was close enough to Plaza de Armas, San Pedro market, and everywhere else, and the service was excellent!
3 out of 5
by A traveller from woodside

Posted Sep. 18, 2024 on Expedia
The place was average at best.
3 out of 5
by A traveller from Guatemala

Posted Sep. 14, 2024 on Expedia
We stayed in the hotel for 4 nights, the room was very small, we barely have space to accommodate the luggage and the breakfast schedule was to short, around 8:30 am I’ve tried to pour myself a cup of coffee and there was none left, I’ve requested for one and they told sorry, no coffee available, no juice, no milk. Very disappointed.