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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property
3.5-star hotel near American Airlines Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Terrace/patio
Point of interest
Exterior
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Bar (on property)

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Bar
  • Parking available

Explore the area

Map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    4 min walk
  • John F. Kennedy Memorial
    5 min walk
  • Sixth Floor Museum
    6 min walk
  • Dallas, TX (DAL-Love Field)
    17 min drive

Room options

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room

Magnolia Hotel Dallas Downtown

Pet-friendly
Free WiFi
Air conditioning
Laundry
3.8 out of 5, Good, (2850)
The price is CA $126
per night
CA $179 total
includes taxes & fees
1 Jan - 2 Jan
Magnolia Hotel Dallas Downtown

About the area

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

  • Dallas World Aquarium - 4 min walk
  • Sixth Floor Museum - 6 min walk
  • Kay Bailey Hutchison Convention Center - 10 min walk
  • Reunion Tower - 14 min walk
  • American Airlines Center - 17 min walk

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 17 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Frankie's - ‬4 min walk
  • ‪Family Thais Asian Bistro - ‬4 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star hotel near American Airlines Center
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 27444 square feet (2550 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Hotel Dallas Downtown, an IHG Hotel. For a fee, parking is available.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 27444 sq ft of conference space
  • 2550 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 18.35 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 24
  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 48
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Cable channels
  • Premium channels
  • TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 274 out of 1005 reviews" "
Rating 8 - Good. 198 out of 1005 reviews" "
Rating 6 - Okay. 188 out of 1005 reviews" "
Rating 4 - Poor. 157 out of 1005 reviews" "
Rating 2 - Terrible. 188 out of 1005 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Santiago

Disliked: Cleanliness, property conditions & facilities
Dislike
Stayed 1 night in Dec 2024

10/10 Excellent

Prophet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Sarah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a lot of homeless people around the front and the inside was dated. The first room I had I immediately went back to the front as it smelled musty and the carpet looked filthy and bare. I checked out after the first night. As a woman traveling alone I felt unsafe. The staff was so nice and switched my room the first night and apologized about me not feeling safe and said they would refund me.
Stayed 3 nights in Sep 2024

2/10 Terrible

SHALANDA, Hammond

Travelled with group
Disliked: Staff & service
I checked in and was given a room that was already occupied. How does that even happen? I went back down to get it fixed by the manager and was moved from the floor with the rest of my party as I had booked 4 rooms for my group. Our rooms were not a "city view" room like I paid for. The city view is the side of the hotel overlooking the pool and the actual city. The room was clean and the location of the hotel is nice and close to restaurants. My issue occurred when me and my friend were resting and someone just walked into our room with a key that the staff had given them. They then sent security to my room asking questions as if I was in the wrong room when the manager put the wrong room in the system. I went down to discuss the issue and address my concern and was told that the manager would be out till Monday. It's Tuesday and I still haven't heard anything. They had my room as unoccupied (same thing they did when I checked in and could've walked in on someone) and had me listed under another room number. This is unacceptable! I did not feel safe after that happened. They are short staffed and need to pay more attention at the front desk.
Stayed 3 nights in Sep 2024

6/10 Okay

Andres

Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean room and sufficient supplies. Ice machine and vending machine were broke on room floor. Area outside the hotel seems unsafe and ill advised to go to nearby 7-11 in the evening.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sujhan

Stayed 1 night in Aug 2024

8/10 Good

PATRICK JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet just outside of the bathroom and out into the hallway was wet. Other than that the room was fine.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kimberlee, Chillicothe

Stayed 1 night in Aug 2024

6/10 Okay

Isadora

Travelled with group
Disliked: Amenities, property conditions & facilities
Property shares parking with public paid parking. They say only hotel guests have access to room floors but anyone can walk in and take a ride up to rooms or use stairs. Which is exactly what happened to us, around 10:30 at night a random person came by our room, tried to open our door and knocked asking to open. Thankfully we were wary enough to not do it and when we called front desk they were super nonchalant about it and just said he would be escorted out. Can you imagine if we opened thinking he was with staff? Also, they said they have security, but i only saw security one of the nights managing traffic in front of the drive up to the garage. Doors to the elevators remain open all day and all night.
Stayed 3 nights in Sep 2024

10/10 Excellent

Cheryllynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and I felt safe.
Stayed 1 night in Sep 2024

6/10 Okay

Ricky

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the location close to restaurants and public transportation. I didn’t like the room being so cold and there were large bugs in the bathroom and the toilet was low on pressure when flushing!
Stayed 3 nights in Sep 2024

8/10 Good

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Cederic

Liked: Amenities
Staff was very professional
Stayed 3 nights in Aug 2024

2/10 Terrible

Jonathan

Stayed 2 nights in Aug 2024

10/10 Excellent

Codie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodated me in my lifted truck. The waiter Gerardo at the bar was super friendly! Drinks and food were BOMB! Will definitely stay again 🤗🤗
Stayed 2 nights in Aug 2024

8/10 Good

P Britton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

6/10 Okay

Kaylah

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Abdiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Heather Michelle

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
You get what you pay for I guess …
Stayed 3 nights in Aug 2024

2/10 Terrible

Liana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was thrilled with the service by Marteze and Royce. They were helpful, kind, and efficient. However, the facility left a lot to be desired. In our first room the toilet did not flush, and there was no hand soap. Royce quickly moved our room. The room was clean, if not slightly worn out. The pool area was a bit dirty as well. We were also in an elevator that stopped between floors for 5 minutes. Additionally the pool was closed on Saturday and Sunday, which we were not made aware of when booking. Finally, a cleaning rag was left on top of my things. Hotel is quite close to the west end dart station where there is a large population of unhoused people. All in all, the service was AMAZING, but the facilities left much to be desired.
Stayed 3 nights in Aug 2024

4/10 Poor

Armando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air vent made rattling noises and room smelled like cigarettes
Stayed 1 night in Aug 2024

10/10 Excellent

Hal

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DIRTY RUN DOWN PROPERTY GREAT BEDS.
Stayed 2 nights in Aug 2024

8/10 Good

Edwine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good
Stayed 3 nights in Aug 2024

6/10 Okay

Patty

Liked: Staff & service, room comfort
Outdated property, poor parking setup
Hotel is old, looks old, and the parking situation is seriously outdated and totally ineffective. Reminds me of a motor lodge from the 1960s. Crown Plaza should sell this property to Motel 6 or Hojo.
Stayed 1 night in Aug 2024