2/10 Terrible
Edwina A, Ann Arbor
Travelled with family
9 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Based on my experience with this Hilton, I won’t be staying at another. People stay at hotels for a variety of reasons primarily rest. In our case we were in town due to a terminally ill relative in hospital. I had booked a hotel room for my relatives on watch at the hospital to take rest breaks and I am so grateful I did not choose this Hilton for that purpose. I was on the third floor of this Hilton; my aunt and uncle were on the second floor. The Hilton chose to book a massive party on December the 6th which involved very loud music right under our rooms. Loud enough that it disturbed me on the 3rd floor. I called the reception, and they had no idea how long it was going to last. I called again and they said they would talk to the party. There was no manager on duty despite the large party. Around 11 at night, I got dressed, packed my bag and checked out to go out and find a different hotel. Bottom line is that the hotel chose to inconvenience one set of core clients to gain more money off different clients. I should also mention that the lobby at 11 at night smelled like microwaved fish a smell that permeated up onto the second and third floors at least. The comfort and well-being of core clients is not the concern of this Hilton. The coffee maker did not work. They did not clean my room. When I asked about that, they said that patrons had to ask to have their room cleaned. But that was not the case with my relatives in the same hotel.
Edwina A
Stayed 3 nights in Dec 2024