Holiday Inn Express Hotel & Suites Mesquite by IHG offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Hotel & Suites Mesquite by IHG. Self parking is free.
My only issue was that the fridge wasnât working, and no one came to check it- even after we told them. We got woken up twice by room service since they didnât have a do not disturb sign to place outside of the door
Overall, the place and food are good. It was our check in that is terrible. The staff working that night was not welcoming. Initially, he told us to wait as her colleague is coming but never came and he did check us in, but only gave us 1 key card, never gave us instructions where the elevator is (we were always instructed where the elevator or where to go), never mentioned about wifi password, never mentioned when ia the breakfast (which is a common information given upon check-in). He was in a hurry and the facial expression is not friendly at all and doesn't seem to like that we are checking in at that time. It was 11pm but were on the road looking for place to stay. We have been checking in late in some hotels but never had this experience.
Checking in with hotel staff was good and they were very accommodating. Got to our first room and as soon as we stepped in the door there were no less than 7-8 small roaches. The staff did move us to a different room, which was fine other than the shower faucet not being fully secured to the wall and it not allowing full pressure to flow through the shower head. My family went and swam in the indoor pool, where they continued to see small roaches. Overall the staff was friendly and the breakfast was decent, would not stay again though.
The hotel was very nice. The staff were friendly and polite. The food service was excellent...very clean and kept replenished with fresh food. Our room was clean and comfortable. Not a lot of traffic noise or noise from other guests. Overall, I highly recommend this hotel.