Took us a while to find it cause it was hidden under Casa Dormitel. There was no elevator and we stayed in the 3rd floor. Didn’t feel welcomed & felt that we were a burden to the staff. When we checked in, we were told that our booking was not confirmed and took a while to get the confirmation. Since we were 3 pax, told us our amenities was only good for 2 people, so only 3 towels etc. showed them what we booked for eventually realized and gave us a family room with the correct number of amenities. Anyway all was good and we just want to let it go. But when we asked for change of just one blanket cause one of my friends spilled red wine, they told us we will be charged and sheet will not be changed! 😱. I insisted again they better straighten their act. Anyway they gave one blanket. In the confirmation, amenities included water but told us it was just promo so only 1 bottle each for the first night only. They were all blaming the owner, it’s the owner’s instructions not to give water anymore, blah blah, so I decided to call the owner and she instructed the staff to give us water! 😱 Aren’t these amenities a daily part of turn down service!
Anyway wanted to let it go because of the cheap price of our stay, but the staff was just rude beyond disbelief, not appropriately dressed, very unprofessional and smokes In the premises. This is our second Red Doorz stay first one was in Singapore which was great, but unfortunately this one in Lanang gave so much red flags.