De Guadalupe stay.You'll be steps from Guadalupe Church and within a 10-minute walk of Na Bolom Cultural Museum with a stay at this De Guadalupe hotel. Also, Foro Cultural Kinoki is within half a mile (1 km) and Café Museo Café is within 2 miles (3 km).
What's nearby
Foro Cultural Kinoki - 12 min walk
San Cristóbal de las Casas Cathedral - 14 min walk
Plaza 31 de Marzo - 16 min walk
Mesoamerican Museum of Jade - 17 min walk
Santo Domingo Handicraft Market - 18 min walk
Getting around
Angel Albino Corzo Intl Airport (TGZ) - 79 min drive
Restaurants
Cerveceria Naufragio - 4 min walk
Pasteleria Candilejas - 8 min walk
Antojitos la Cheyona - 4 min walk
Café "Semilla Abundante - 1 min walk
Yoi Sushi - 2 min walk
About this property
Grand Guadalupe by Inmense
3-star hotel near San Cristóbal de las Casas Cathedral
As a guest of Grand Guadalupe by Inmense, you'll find spa services, a library, and multilingual staff. WiFi is free in public spaces. Grand Guadalupe by Inmense also features tour/ticket assistance and concierge services. Parking is available for a fee.
This 3-star San Cristóbal de las Casas hotel is smoke free.
12 guestrooms or units
Front desk (limited hours)
Staff is multilingual
Tour and ticket information
Concierge
Library
No smoking on site
Grand Guadalupe by Inmense offers 12 accommodations with safes. 32-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and change of towels can be requested.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Languages
English, French, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Self parking on site (MXN 200 per day)
Things to do
Spa services
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Wheelchair accessible (may have limitations)
Room amenities
Entertainment
32-inch flat-screen TV
Digital channels
Bedroom
Bed sheets
Bathroom
Towels
More
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: MXN 200 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.
We should mention
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Property is also known as
Casa de Guadalupe
Hotel Casa Guadalupe
Grand Guadalupe by Inmense Hotel
Grand Guadalupe by Inmense San Cristóbal de las Casas
Grand Guadalupe by Inmense Hotel San Cristóbal de las Casas
Grand Guadalupe by Inmense Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The property is beautiful, clean and comfortable. The staff is amazing. Evelyn and Oscar make you feel at home. They are wonderfully hospitable with great personalities and smiles. The rooms have everything you need. Toiletries are of great quality. Beds are comfortable. The breakfast is delicious beyond words... just can’t say enough of Grand Guadalupe! If you’re staying in San Cristóbal this is most definitely the bestest.
The employees of this hotel were very unhelpful. The manager never cared to address the problems with the room such as the lack of hot water, internet and tv service. Furthermore the hotel was very cold and there was not heater. Lastly, the room was extremely noise due to the fact that all the rooms face the street. I would not recommend this hotel!
Water only worked half the time. Sewage smells. Far from the town center. Very small breakfast. Noisy. The place looks beautiful but looks are deceiving. I wasted my money on this place. Only saving grace was a nice staff but with the inability to change anything for the better.
Our family stayed here for a few days recently and we really liked it. Its a very cute and clean smaller hotel with plenty of charm and wonderful rooms and a fantastic view. The food was good, and the service great. Very helpful people.
It also has a place on the roof of the room to kick back and take it all in.
We enjoyed our stay very much in Casa de Guadalupe. Overall, the staff was very helpful and friendly. It's close to the historic downtown, but still a quiet getaway. Beautiful design, and everything we needed.
Over all the hotel is nice ,a restored hacienda, but certain inconveniences made it not as nice as it could have been. We paid more here than anywhere on our 2 month trip and it wasn't the best. The beds were hard as rocks. They said they were brand new and I think they were. They had no cushioning on the top. I felt bruised In the morning. The rooms open to the central courtyard which is the dining room. So forget sleeping in! The car parking was several blocks away and they locked it at all times so if you needed your car you had to get someone to go with you. The central part of the town was quite a truck. They are pet friendly but they charge $250 pesos per night extra. I wish there was a way of knowing up what extra charges exactly apply.
No respetan la reservación previa, no les importa que exijas el cambio. Pagué por una suite y me estaban dando un cuarto chico, nada qué ver con lo solicitado.
Nunca dio la cara el gerente.
La habitación de arriba, sin energía eléctrica, sin servicio a las habitaciones, sin restaurante y sin estacionamiento.
leonel Enrique López
Stayed 1 night in Oct 2021
6/10 Okay
Sarai
27 Sep 2021
Liked: Staff & service
Decepcionada
Para empezar no tenía servicios de spa, no había restaurante abierto del hotel, la calefacción se hecho a perder, no servía el telefono. El hotel muy bonito pero de nada sirve lo bonito si no tiene ciertos servicios.
Sarai
Stayed 4 nights in Sep 2021
6/10 Okay
Susana
Travelled with family
25 Sep 2021
Liked: Staff & service
Disliked: Property conditions & facilities
Limpieza en baños
Fue bonita solo que la puerta del baño no cerraba, la habitación olía mucho a humedad y el baño, la pared de la regadera tiene hongos.
Petit halte dans cet hôtel. Très accueillant et propre. Le wifi ne fonctionnait pas dans nos chambres mais. Nous avions une sorte de petit salon juste devant nos chambre où nous avions le wifi. Pas de petit déjeuner à l’hôtel mais bcp de commerce à proximité le propose
No cuenta con estacionamiento, ni restaurant y lo peor pagas por tener una habitación y no te abren cuando quieres llegar a dormir yo y otros huéspedes nos quedamos afuera esperando, tuve que gestionar estancia en otro lugar, solo me sirvió para ir al baño antes de ir a cenar, q bien lo puedo hacer en una gasolinera en lugar de pagar por una habitación, fatal servicio! NO VAYAN!
El hotel esta bonito, limpio, la atención del personal buena, peroooooooo los cuartos tienen un olor a guardado, viejo muy desagradable, penetrante.
El colchon, las sabanas y almohadas nada suaves, no descanse y pase una noche horriblemente desagradable