6/10 Okay
Elizabeth
Travelled with family
23 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
I’ll start with positives: Cute lobby with nice coffee table/art books. Yummy muffins and complementary coffee in the morning and brownies in the afternoon. A room with board games, cooler back packs, bikes, scooters, and helmets to borrow. (Not sure I want to borrow a used helmet.) Housekeeping staff works hard to keep the hotel clean but it shows its age.
It’d call a “boutique” 3-star hotel; wildly overpriced for the executive suite. Subpar service for the price and star rating. We called ahead and asked to have the sofa bed made for check-in since we arrived late, around 9pm. When we arrived the bed wasn’t made so we had dinner, which was fine. Asked for extra pillows to be sent up the next day, which didn’t happen so we asked again. All in all fine but for close to $1000 a night you expect better service.
Elizabeth
Stayed 2 nights in Aug 2024