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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property
Hotel perfectly located for exploring Des Moines

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Indoor pool, sun loungers
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    3 min drive
  • Drake University
    8 min drive
  • Val Air Ballroom
    9 min drive
  • Des Moines, IA (DSM-Des Moines Intl.)
    35 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Sonesta Essential Des Moines

Pet-friendly
Parking included
Free WiFi
Air conditioning
3.6 out of 5, Good, (1006)
The price is CA $108
per night
CA $125 total
includes taxes & fees
10 Jan - 11 Jan
Sonesta Essential Des Moines

About the area

Des Moines

City center stay.Your stay at this Lovington hotel places you within 3 miles (5 km) of Merle Hay Mall and Pioneer Hi-Bred Headquarters. Also, IHS-Iowa Health Systems is within 3 miles (5 km) and Buccaneer Arena is within 6 miles (10 km).

What's nearby

  • Merle Hay Mall - 3 min drive
  • Drake University - 8 min drive
  • Val Air Ballroom - 9 min drive
  • Wells Fargo Arena - 11 min drive
  • Iowa Events Center - 11 min drive

Getting around

  • Des Moines International Airport (DSM) - 35 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬14 min walk
  • ‪Buffalo Wild Wings - ‬18 min walk

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel perfectly located for exploring Des Moines
A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Des Moines hotel.

  • 116 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • 1 conference room
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee/tea in common area(s)

Things to do

  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 234 out of 746 reviews" "
Rating 8 - Good. 259 out of 746 reviews" "
Rating 6 - Okay. 139 out of 746 reviews" "
Rating 4 - Poor. 56 out of 746 reviews" "
Rating 2 - Terrible. 58 out of 746 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kyrstin

Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was not great. The room smelled of a moldy washer. The first room I was in had dog pee in various spots on the floor. The bed may or may not have been made with fresh sheets. There was trash already in the trash can. We did request a new room second room had brown ring that was not wiped on bathroom counter. Mold starting to grow in spots on the wall and in between the cracks of the headboard. Both rooms had moldy bathroom ceilings. All around bummed about the whole experience and wish I could get my money back and I would have slept in my car. I do have photos but this won’t let me add the photos for some glitch reason.
Stayed 1 night in Sep 2024

2/10 Terrible

Destiny

Travelled with family
Liked: Amenities
Disliked: Staff & service
Bad staff who do tend to customer needs
Stayed 2 nights in Jul 2024

6/10 Okay

Gail

Travelled with family
Liked: Cleanliness, staff & service
Clean, good beds and towels, tv didn’t work, door closet broken, no phone to call desk, outside door didn’t lock, no fan in bathroom
Stayed 1 night in Sep 2024

6/10 Okay

Samantha

Travelled with family
Liked: Amenities
We had a good experience
Stayed 1 night in Sep 2024

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2024

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Always good and clean, but this stay the breakfast was lacking. No orange juice, no syrup for waffles and after two tries…there was no ice!! Attendant on duty did eventually bring me an ice bucket full as we were leaving.
Stayed 1 night in Sep 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a wholesome choice although many might have wanted more. The king sized beds were definitely king sized with loads of room. The queen sized seemed a little narrower than that size, but after the king sized, we might have just felt they were smaller than billed. Doorways into bathroom would not accommodate a wheelchair but this motel is a work in process and is a good stay for the money. We will be back yet this month with the family and I am confident we will have a good stay. The one neighboring building has been refurbished and thus the neighborhood has improved from a year ago.
Stayed 2 nights in Sep 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for everything we wanted to do.
Stayed 2 nights in Sep 2024

8/10 Good

Les

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a traveler
It's ok for the price.
Stayed 1 night in Sep 2024

10/10 Excellent

William, Carroll

Travelled with family
Favorite place to stay in DSM.
Stayed 1 night in Sep 2024

4/10 Poor

Kelly

Liked: Cleanliness, room comfort
Security
The lock for the outside door was broken so anybody could come in
Stayed 1 night in Sep 2024

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service
No elevator for second floor rooms Bathroom sink falling off the wall Fire extinguisher box by stairs was empty
Stayed 1 night in Sep 2024

10/10 Excellent

Tristan

Stayed 1 night in Jul 2024

10/10 Excellent

Tito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was comfortable. We have stayed before and it was nice.
Stayed 1 night in Sep 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Progress has been made in the property in the last 2 years. They still need to upgrade room bathroom doorways to made them ADA compliant, but again they are working on upgrades and I continue to stay with them and will in the next month.
Stayed 1 night in Sep 2024

8/10 Good

Pam

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Emer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like there staff
Stayed 1 night in Aug 2024

10/10 Excellent

martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was clean and secure and right off interstate, plus on major road with many restaurants, gas stations, and some shopping.
Stayed 2 nights in Aug 2024

2/10 Terrible

Zac

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Hayley

Travelled with family
Liked: Staff & service, room comfort
Meh?
The door to the room was very hard to open. Almost felt like we had to break it down to get in. And then force it shut. The rooms and halls smelled of mildew. But it wasn’t bad for us just needing a place to sleep on our drive
Stayed 1 night in Aug 2024

2/10 Terrible

Andres

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
A non-smoking room can’t smelll like smoke. The shower drain was clogged and the tub filled with water. Overall the cleanliness of the room was less than desirable.
Stayed 1 night in Aug 2024

8/10 Good

Eric, Eau Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older facility, but clean. Convenient next to a major interstate exit and on major thoroughfare into Des Moines. Staff was friendly and helpful.
Stayed 3 nights in Aug 2024