2/10 Terrible
Jason
Travelled with family
1 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried calling the motel for hours to try and find out what the latest check in could be. Never got ahold of anyone.
Upon arriving at the Super 8, there was a sign on the front desk stating due to staffing issues I had to go to the Baymont next door to check in. I live in another state and did not feel comfortable with my two daughters, navigating to another new place.
After getting keys we proceeded to enter the Super 8 and were overwhelmed by the smell of what appeared to be human urine, marijuana and strong cigarette smell in the hallways. The room itself was not clean and we found cockroaches in the bathroom as well as on the wall above the microwave.
The sheets were dirty on both beds so we slept on top of the blankets but didn't sleep well due to an unidentified smell in the room.
Also,the breakfast was not available because of short staffing, but no sign was put out until morning, so we had to find alternate breakfast at an expense we didn't plan for.
Another amenity unavailable was the pool. It was clearly unusable with standing algae water, green in color.
We could not wait to get out of there and will never stay at a Super 8 or a Baymont again in my life.
I will definitely be requesting a refund for this nightmare stay.
Jason
Stayed 1 night in Sep 2024