4/10 Poor
David
Travelled with family
20 Dec 2024
Liked: Cleanliness
Strike 1: No clean rooms available. They did arrange accommodations for us at the Crowne Royal (which was cramped for 4 adults) at yhe same rate which was awesome. Hard to believe no clean rooms with the parking lot empty at 1am.
Strike 2: No breakfast options at all. They have a Starbucks but it hasn't opened yet and they have no other options. Must leave property for food.
Strike 3: Despite telling the front desk to reserve another room for our friend arriving the next day, and telling the lady the next day the same thing, no reservation was made and they had no room for her and the lady at the front desk acted as if it wasn't her problem. No attempt to make it right in any way. Way too many issues.