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Very spacious and well kept room but surprised that there was no bathtub which I thought it has when I booked from picture.
So when I requested for room with bathtub, I was asked to pay extra. I was disappointed that there was no free upgrade as I have booked 2 rooms 2 night each.
I've stayed at the Hyatt at Songshan Lake (close by) and the rooms here are almost identical, same room layout, slightly different bathroom but at half the price. About the only drawback is if you don't speak Chinese (I don't). Only 1 in 20 speak English, where the Hyatt probably more like 1 in 2. But the restaurant staff used Google translator, probably could have never ordered dinner without it. There is a buffet that would make it easier but I avoid buffets. I only rated the amenities a 4 because it appeared there was some remodeling going on near the swimming pool (which looked great but didn't use it) so maybe more amenities will be forthcoming.
The in room phone system is antique with loud static on line. Only 2 English language cable stations that played same programming every day.
Room Servise food was terrible.
Very good hotel for staying in Dongguan, rooms very large and comfortable, good facilities, and the best thing is the internet allows access to Facebook, Google, Youtube etc. Not a high percentage of the staff speak english, but it's not really a problem.
I did not feel welcomed at the hotel. Check-in counter desk staff did not smile and tried to help you. Language was the biggest hurdle. Currency rate was the worst. Everywhere 1.0USD is 6.26RMB but hotel was converting at 1.0USD is 5.96RMB. Room was old furniture and uneven bed. Overall not a pleasant experience.
Visit to Royal Garden was pleasant, clean and overall good hotel for the price. However the breakfast food choices were more asian in style then a western breakfast- not a lot of choice for a buffet. Also no nightlife there nightclub basically empty
Mark
Stayed 3 nights in Jan 2018
6/10 Okay
Ron
21 Dec 2017
Liked: Cleanliness, room comfort
Staff do not speak English. Very difficult to get service
Hotel Staff does not sleak English. Especially in the Lobby service.
Very difficult to order something and get it right. And when they make a mistake because they did nit underatand they will still charge you.
The hotel room was clean with the air conditioning working as required. The amenities provided were adequate and it was an overall comfortable stay. I have been staying here every time I came to Dongguan. One of the best hotels in the area.
Good hotel in a good area, a little bit pointless having a balcony if there are no chairs to let you sit and relax, but apart from that I was very happy and would recommend