This is a very small hotel with few rooms in the "Lower Town". First, let me say this was probably not the best choice for us, since it was our first visit to Zagreb. The hotel does not have an on-site host, rather, the keys are left in a lockbox for you. Although the host answered many questions by Expedia messaging and ultimately by phone, it would have been more helpful to have an on-site host. We had to reach out to this hotel for check-in instructions, whereas all other Croatia hotels contacted us many days in advance with check-in instructions, guidance on parking, etc. We had to text her our passport information, which also wasn’t great. Although friendly, the host's instructions were vague, resulting in additional calls even after we retrieved keys from the exterior lockbox. Enter the exterior door, walk up one flight of stairs, use your keys to open another common area door by the "B&B Downtown" sign, then you find your room # and unlock it with another key.
The room itself was simple and clean. The bathroom newly updated, but linens and pillows especially needed replacement. There was a breakfast on-site for those who had made arrangements in advance. The young lady managing the breakfast set-up was very kind, and graciously allowed us to add breakfast the same day, even though it caused her a quick return to the downstairs market to make sure that everyone had enough food. She couldn't have been more kind.
Driving and parking in Zagreb is problematic.