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Marriot Metropolitan Hotel

4.5 star property
4.5-star luxury hotel near Douala Grand Mall

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Photo gallery for Marriot Metropolitan Hotel

Executive Room
Food and drink
Gift shop
Reception
Front of property

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast included
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
Terminus St. Michelle, Douala
  • Douala Grand Mall
    ‪3 min drive‬
  • Eko Market
    ‪5 min drive‬
  • Stade de la Reunification
    ‪5 min drive‬
  • Douala (DLA-Douala Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

  • City view
  • Sleeps 4
  • 1 King Bed

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Front of property

Hôtel Séréna Bali

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  • Free WiFi
  • Restaurant
  • Air conditioning
5.0 out of 5, Exceptional, (1)
The price is CA $62
per night
CA $87 total
includes taxes & fees
9 Mar - 10 Mar
Hôtel Séréna Bali

About the area

Douala

Near the airport.You'll find Douala Grand Mall and Stade de la Reunification within 3 miles (5 km) of this hotel. Eko Market and Cathedral of Saints Peter and Paul are also within 3 miles (5 km).

What's nearby

  • Douala Grand Mall - 3 min drive
  • Eko Market - 5 min drive
  • Cathedral of Saints Peter and Paul - 5 min drive
  • Stade de la Reunification - 5 min drive
  • Port of Douala - 7 min drive

Getting around

  • Douala (DLA-Douala Intl.) - 26 min drive

Restaurants

  • ‪MTN Business Lounge - ‬4 min drive
  • ‪Rendezvous Bar - ‬3 min drive
  • ‪Maison H - ‬4 min drive
  • ‪Shell New Bell - ‬3 min drive
  • ‪One Rooftop - ‬4 min drive

About this property

Marriot Metropolitan Hotel

4.5-star luxury hotel near Douala Grand Mall
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the luxury Marriot Metropolitan Hotel. A shuttle from the airport to the hotel is free (available 24 hours). Self parking is free.

This 4.5-star Douala hotel is smoke free.

  • 50 guestrooms or units
  • 2 bars or lounges
  • Built in 2021
  • Continental breakfast (free)
  • Manager's reception (free)
  • Deli
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Marriot Metropolitan Hotel offers 50 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, French

Property amenities

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free 24-hour pick-up airport shuttle

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.35 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Cashless payment methods are available for all transactions.

Marriot Metropolitan Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 3 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

3.4/10

Amenities

6.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Patric

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower water teater was in the shower with a power point which was very dangerous. The tv only had 2 channels nothing else worked. There was no fridge in the room or tea and coffee making facilities. Breakfast was limited to only an omlette every day no other choices. The omlettes were tasty but they ran out of butter/margarine after Day 2 were not too concerned about fixing problem. No real milk for coffee or tea only powder which never seemed to completely disolve. The staff were lovely and did the best they could with what management gave them
Stayed 6 nights in Oct 2024

10/10 Excellent

HABINEZA

Stayed 4 nights in Jun 2024

6/10 Okay

Ogunturoti

Business traveller
Disliked: Amenities, property conditions & facilities
Wi-Fi needs to work if you are not providing suitable Wi-Fi then there's no point in staying at this hotel
Stayed 2 nights in May 2024

2/10 Terrible

Subhashis

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
seems the owner has invested some money but the stuffs are irresponsible. Reception stuffs are very good and very helpful but break fast area, cleaning stuff has problem. I could not have my break fast because they are not ready even at 8 am ... they did not even tell me sorry .. just careless.. cleaning was not done. stuffs needs to terminated for sure otherwise, the owner will keep on losing..
Stayed 1 night in Mar 2024

10/10 Excellent

Chandramouli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located and good value for the money
Stayed 2 nights in Mar 2024

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great. They were very helpful and polite. The phone in my room wasn't working. Snack bar on the ground floor plays music very late on the weekends until 3 am (Fridays and Saturdays) which is an issue for sleep those days. Location is not very far from the airports and big mall.
Stayed 8 nights in Feb 2024

2/10 Terrible

Ilonka

Stayed 7 nights in Mar 2023

10/10 Excellent

Roger

Stayed 2 nights in Mar 2023

2/10 Terrible

eunju

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
전기는 자주 끊기고, 벌레에 물리고 했습니다.
Stayed 12 nights in Mar 2024

4/10 Poor

Kjell

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Mamoudou

Liked: Cleanliness, staff & service, property conditions & facilities
Alentours bruyant, personnel accueillant
Stayed 1 night in Jul 2023