2/10 Terrible
Mia
Travelled with family
22 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
After looking through the ratings and reviews online, we were looking forward to our stay. However, the unit that we booked had ants in the bathroom and sitting room area when we arrived and the bathroom was dirty. We asked if there was another unit available. The front desk showed us a basement unit, but that also had ants. When I pulled back the bed comforter, there was hair on the pillow. The front desk person was with us and we both took pictures of the hair and ants. I asked if there was housecleaning that could be contacted to clean the unit and change the sheets. I was told that that I had to take the unit as is or would be charged the full price unless someone else rented the unit that night. I called Expedia. They called the front desk and were told the hotel would not issue a refund despite the ants and lack of cleaning services. After about 2 hours of phone calls (including with an Expedia supervisor who also tried to speak with the hotel) we decided to leave to enjoy the remaining time we had in Newport. We had to pay outright for another hotel. Definitely would not recommend this hotel.
Mia
Stayed 1 night in Aug 2024