Overall it isn't a bad hotel. The woman at the front desk on week days did an outstanding job. She was very, very nice and she went out of her way to help us in any way she could. The woman in charge of breakfast during the week did an excellent job. On the weekend the staff seemed inexperienced. On Saturday I called the front desk at 4:30 in the afternoon, and the woman told us she would bring them right up (I speak fluent German, so language was not an issue), and 2 hours later we still didn't have the pillows. At 20 to 7 my friend went down to the desk, and finally about 10 minutes later, we had our pillows. Had she not gone down to the desk, we still wouldn't have had our pillows. The woman in charge of breakfast on the weekend was very sweet, but my friend ordered an omlette at extra cost, and it was the worst she had ever eaten. The experience overall was ok, but not up to the standard I expect from this caliber of hotel.