Ratings based on 875 Guest Reviews

Hear it directly from our travellers
4.7 out of 5
91% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Burj Al Arab

Posted Sep. 29, 2024 on Hotels
A great experience from start to finish. From checking in to checking out. The staff could not do enough for you. Food quality was exceptional. This was our second visit and will definitely be going back again.
Comment from Hotel Management
Oct. 4, 2024 by Ayaa, Hotel Management
Dear Gary, Greetings from Jumeirah Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence in Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab. Kind Regards, Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab
5 out of 5
by A traveller

Posted Sep. 20, 2024 on Expedia
Comment from Hotel Management
Sep. 23, 2024 by Alyaa Al Bishr, Hotel Management
Dear Iswarry,Greetings from Jumeirah Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at (Outlet). Our team takes great pride in providing exceptional service and it is heartwarming to know that our (colleagues/name), exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Jumeirah Burj Al Arab.Kind Regards,
5 out of 5
by A traveller

Posted Sep. 13, 2024 on Expedia
Me and my boyfriend visit for the first time dubai and stayed in this hotel for his birthday and OMG it was definitely better than expected. An unreal experience and it was definitely the most beautiful suite and hotel I have ever stayed in. Staff was great, easy and fast to check in, everything was just perfect. Hotel is definitely a 7 star!
Comment from Hotel Management
Sep. 16, 2024 by Alyaa, Hotel Management
Dear Milton,Warm greetings from Jumeirah Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Jumeirah Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to complete our online guest survey following your stay with us..Kindly rest assured that we take your feedback very seriously. Your comments will be shared with our entire staff, your comments will certainly motivate us to find solutions in a timely manner to improve our services.Thank you for choosing Jumeirah Burj Al Arab Jumeirah! Kind regards, Alyaa Al Bishr,Assistant Leading quality ManagerJumeirah Burj Al Arab
5 out of 5
by A traveller

Posted Sep. 8, 2024 on Expedia
No wonder it is a 7 star hotel. It should be a 100 star hotel. Wow.
Comment from Hotel Management
Sep. 9, 2024 by Alyaa, Hotel Management
Dear Ammar,Warm Greetings from Jumeirah Burj Al Arab!Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr,Assistant Leading quality ManagerJumeirah Burj Al Arab
5 out of 5
by A traveller

Posted Sep. 8, 2024 on Expedia
Amazing, amazing , amazing. Hospitality and amenities were beyond 5 stars. Speechless
Comment from Hotel Management
Sep. 9, 2024 by Alyaa, Hotel Management
Dear Dr Yunus,Warm Greetings from Jumeirah Burj Al Arab!Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr,Assistant Leading quality ManagerJumeirah Burj Al Arab
5 out of 5
by A traveller

Posted Sep. 7, 2024 on Expedia
The property itself is unique, the staff and their services are all excellent! The best of the best!
Comment from Hotel Management
Sep. 9, 2024 by Alyaa, Hotel Management
Dear Rhodora,Warm Greetings from Jumeirah Burj Al Arab!Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr,Assistant Leading quality ManagerJumeirah Burj Al Arab
5 out of 5
by A traveller

Posted Sep. 1, 2024 on Expedia
No wonder it is a 7 star hotel.
Comment from Hotel Management
Sep. 3, 2024 by Alyaa, Hotel Management
Dear Guest,Warm Greetings from Jumeirah Burj Al Arab!Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr,Assistant Leading quality ManagerJumeirah Burj Al Arab
5 out of 5
by A traveller from West Friendship

Posted Aug. 31, 2024 on Expedia
The best hotel ever!!!
Comment from Hotel Management
Sep. 3, 2024 by Alyaa, Hotel Management
Dear Guest,Warm Greetings from Jumeirah Burj Al Arab!Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr,Assistant Leading quality ManagerJumeirah Burj Al Arab
5 out of 5
by A traveller

Posted Aug. 16, 2024 on Expedia
It’s huge but some stuff are not available for a 7 star hotel
Comment from Hotel Management
Aug. 19, 2024 by Alyaa, Hotel Management
Dear Asuncion,Warm Greetings from Jumeirah Burj Al Arab!Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr,Assistant Leading quality ManagerJumeirah Burj Al Arab
5 out of 5
by A traveller

Posted Aug. 14, 2024 on Expedia
The Burj Al Arab is an iconic hotel, offering the perfect getaway with its luxurious suites, stunning views, and personalized butler service, making it a once-in-a-lifetime experience that was truly worth it! We felt like royalty from the moment we entered to the moment we left!
Comment from Hotel Management
Aug. 15, 2024 by alyaa, Hotel Management
Dear Baljit ,Warm Greetings from Jumeirah Burj Al Arab!Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr,Assistant Leading quality ManagerJumeirah Burj Al Arab