Sofitel Dubai The Palm Resort & Spa

5.0 star property
5-star beachfront resort near Aquaventure

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Dubai The Palm Resort & Spa

5 outdoor pools, open 9:00 AM to 6:00 PM, cabanas (surcharge)
7 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
7 restaurants, breakfast, lunch, dinner served; international cuisine
Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Spa
  • On private beach

Explore the area

Map
East Crescent Road, Dubai, 55558
  • Aquaventure
    4 min drive
  • Hong Loong
    4 min walk
  • Atlantis Aquaventure Waterpark Station
    4 min drive
  • Dubai (DXB-Dubai Intl.)
    41 min drive

Room options

Signature Suite, 1 King Bed with Sofa bed, Sea View (1 bedroom - Palm), Adults Only

  • 85 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Classic Room, View

  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Family Apartment, 2 Bedrooms, Kitchen, Sea View

  • 135 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Luxury Room, 1 King Bed, Balcony, View (Palm View)

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Apartment, 1 King Bed with Sofa bed, Kitchen, Resort View (2 Bedrooms)

  • 135 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Twin Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)

  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only

  • 85 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Luxury Twin Room, 2 Single Beds, Balcony, View (Palm View)

  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

Luxury Room, 1 King Bed, Balcony, Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed with Sofa bed, Business Lounge Access, Sea View (Prestige)

  • 85 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Apartment, 1 Bedroom, Kitchen, Sea View

  • 75 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Club Suite, 2 Bedrooms, Business Lounge Access, Sea View (Opera)

  • 125 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds

Family Apartment, 1 Bedroom, Kitchen, Resort View

  • 76 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

About the area

Dubai

On the beach.With a stay at this Palm Jumeirah resort, you'll be within half a mile (1 km) of Palm Islands and 2 miles (3 km) of Aquaventure. Also, Lost Chambers Aquarium is within 2 miles (3 km) and The Pointe is within 6 miles (10 km).

What's nearby

  • Aquaventure - 4 min drive
  • Nakheel Mall - 14 min drive
  • Burj Al Arab - 18 min drive
  • Souk Madinat Jumeirah - 18 min drive
  • Marina Beach - 22 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 4 min drive
  • Dubai Intl. Airport (DXB) - 41 min drive

Restaurants

  • ‪Nobu By The Beach - ‬8 min walk
  • ‪ستاربكس - ‬17 min walk
  • ‪Wavehouse - ‬7 min drive
  • ‪Manava - ‬8 min walk
  • ‪Estiatorio Milos Dubai - ‬9 min walk

About this property

Sofitel Dubai The Palm Resort & Spa

5-star beachfront resort near Aquaventure
Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sofitel Dubai The Palm Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai resort.

  • 546 guestrooms or units
  • 7 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 13153 sq ft of conference space
  • 1222 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Sofitel Dubai The Palm Resort & Spa offers 546 accommodations with iPod docking stations and minibars. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Dubai resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 28 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, German, Hindi, Italian, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AED 155 for adults and AED 77.50 for children
  • 7 restaurants
  • 2 poolside bars, 6 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Canoeing
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Outdoor tennis court
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • iPod dock
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Dubai The Palm Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for AED 100.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2200
  • New Year's Eve (31 December) Gala Dinner per child: AED 1500 (from 6 to 18 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 155 for adults and AED 77.50 for children
  • Airport shuttle fee: AED 350 per vehicle (roundtrip)
  • Rollaway bed fee: AED 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Palm Resort
Dubai Palm Sofitel
Sofitel Dubai Palm
Sofitel Dubai Palm Resort
Sofitel Resort
Sofitel Palm Resort
Sofitel Palm
Sofitel Dubai The Palm Resort Spa
Sofitel Dubai The Palm & Dubai
Sofitel Dubai The Palm Resort & Spa Dubai
Sofitel Dubai The Palm Resort & Spa Resort
Sofitel Dubai The Palm Resort & Spa Resort Dubai

Sofitel Dubai The Palm Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 690 out of 1005 reviews" "
Rating 8 - Good. 189 out of 1005 reviews" "
Rating 6 - Okay. 68 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 28 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tayab

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really expensive ice cream. Ridiculously expensive
Stayed 7 nights in Sep 2024

10/10 Excellent

Ian, Ashford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very courteous and helpful. Room was great size and restaurant options excellent. Club lounge access was well worth the extra cost.
Stayed 9 nights in Sep 2024

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Saiyka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No vip access at all property doesn't recognise this
Stayed 1 night in Sep 2024

10/10 Excellent

Zayd

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were all amazing!
Stayed 8 nights in Sep 2024

6/10 Okay

Erica

Business traveller
Stay was average all around
Stayed 4 nights in Sep 2024

10/10 Excellent

brian, Barcelona

Stayed 5 nights in Aug 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just incredible amazing stay, so brilliant for families
Stayed 6 nights in Sep 2024

10/10 Excellent

Alexi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most wonderful experience a 10/10 destination specially caters to families
Stayed 13 nights in Aug 2024

10/10 Excellent

JEAN, Chaville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its decoration, The choice of restaurants, The personal and its kindness,the services and the good atmosphere
Stayed 5 nights in Aug 2024

10/10 Excellent

Imran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of five recently enjoyed a delightful stay at Sofitel Dubai The Palm, and it was an experience to remember! From the moment we arrived, the hospitality was exceptional. Special thanks to Rizwan, who was awesome throughout our stay, and Imtiyaz at check-in. We stayed in room 9602, which was perfect with its stunning views of the Palm and the sea from the balcony. The room was spacious and well-appointed, making our stay very comfortable. The pools were brilliant, and our kids absolutely loved them. The Gelati ice cream staff near Koru were amazing. Breakfast at Manava was a highlight each morning, offering a wide variety of delicious options. The kids club was a godsend! Our 6-year-old was initially reluctant, but after his first visit, he loved it and made lots of friends. You can leave the kids there for up to 3 hours under staff supervision. While we were disappointed that the Porterhouse restaurant and Laguna were closed, we thoroughly enjoyed dining at Hong Loong, Moana, and Zoya. However, paying £10 for a 750ml bottle of water was a bit steep. It would be great if water was included in the half-board package, though we understand paying for other drinks. The spa was fantastic. It was a perfect place to relax and unwind. The cleaning staff were super nice and ensured our room was spotless. Our stay at Sofitel Dubai The Palm was amazing. The lovely hotel, friendly staff, and excellent amenities made it a memorable vacation. We would definitely come back again.
Stayed 11 nights in Aug 2024

10/10 Excellent

Shoaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

2/10 Terrible

Farhan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I has constant construction noise in and around the hotel. I’ve come to a 5 star hotel to relax with my family and we couldn’t even rest. The management team changed my room but the noise still persisted and then further to this disruption there was ‘maintenance’ work ongoing at the lifts causing further inconvenience. The worst part of it, the breakfast was horrible. Sausages uncooked. Even staff mentioning the breakfast is old and not freshly made. They reuse what they can. Disgusting. The only positive was the valet parking staff, they were incredibly friendly and helpful. This hotel is not 5 star whatsoever.
Stayed 6 nights in Sep 2024

10/10 Excellent

Richard Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 6 nights in Sep 2024

8/10 Good

Carol Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely family holiday and staff were very child friendly and made our stay welcoming. Food choices on half board at the pool were limited though reflected in the price we paid. Breakfast and lunch were the meals we had and always good quality. Pools and staff all were brilliant Location is a bit out of the way on the Palm, we knew this ahead of travel and knew we would need a taxi to get anywhere. Concierge services were good and got taxies and buggies when needed. Overall a great holiday.
Stayed 7 nights in Aug 2024

10/10 Excellent

Zainab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Richard Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2024

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Pools were amazing, 6 to choose from. Always got a lounger. Lots of shade which is good in 45degrees. Food was fantastic and lots to choose from. The kids loved kids' club. Can't wait to return.
Stayed 10 nights in Aug 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Ryan, Thames Ditton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

10/10 Excellent

Shabina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Do not recommend and do not intend coming back - Unfriendly and unwelcoming reception at check in who failed to provide information about facilities. - No water provided at the pool side. Other hotels bring you this complimentary with an ice bucket and give you lollies. You will have to purchase this at 30AED per small bottle without ice here. - Dining options were not great with the main buffet offering substandard quality and limited variety which pales in comparison to other similar hotels. - Slow, cumbersome, inattentive and forgetful service throughout. - No complimentary access to spa facilities. You will have to buy a day pass to use the facilities at around 200 AED per person. - Kids club tend to call you within an hour to pick up children as they do not seem to engage with them much. - Drinks prices on the Palm are high but at this location it simply did not feel worth it. - Dated and showing its age in multiple areas. - Stained and damaged furnishings. Without a doubt this hotel was memorable for the wrong reasons and we now know that we should look elsewhere for our Dubai stays.
Stayed 9 nights in Aug 2024

10/10 Excellent

ZAHRA LUCKY, Solihull

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant
Stayed 11 nights in Aug 2024