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The Canvas Dubai - MGallery Hotel Collection

5.0 star property
Family-friendly 5-star hotel near La Mer North Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Canvas Dubai - MGallery Hotel Collection

Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers
Rainfall showerhead, eco-friendly toiletries, hair dryer, slippers
Couples treatment rooms, aromatherapy, deep-tissue massages
Lobby sitting area
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
23, Kuwait Street, Port Rashid, Dubai, Dubai, 116656
  • Dubai Cruise Terminal
    14 min walk
  • Meena Bazaar
    17 min walk
  • Dubai Museum
    3 min drive
  • Dubai (DXB-Dubai Intl.)
    15 min drive

Room options

View all photos for Junior Suite with 1 King Size Bed

Junior Suite with 1 King Size Bed

Junior Suite with 1 King Size Bed

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 48 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (High Floor)

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed (High Floor)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

Bur Dubai stay.Your stay at this Bur Dubai hotel places you within 2 miles (3 km) of Dubai Museum and BurJuman Mall. Dubai Creek and Gold Souk are also within 2 miles (3 km).

What's nearby

  • Dubai Cruise Terminal - 14 min walk
  • Dubai Museum - 3 min drive
  • BurJuman Mall - 4 min drive
  • Gold Souk - 5 min drive
  • Burj Khalifa - 10 min drive

Getting around

  • Al Ghubaiba Station - 16 min walk
  • Dubai Intl. Airport (DXB) - 15 min drive

Restaurants

  • ‪Al Shorafa - ‬2 min walk
  • ‪مطعم جازيبو - ‬7 min walk
  • ‪Candle Light Restaurant - ‬6 min walk
  • ‪Rolla Residence Dubai - ‬5 min walk
  • ‪Indian Coffee House Dubai - ‬4 min walk

About this property

The Canvas Dubai - MGallery Hotel Collection

Family-friendly 5-star hotel near La Mer North Beach
The Canvas Dubai - MGallery Hotel Collection offers its guests an outdoor pool, a health club, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 2 meeting rooms. Spa services, a terrace, and a complimentary children's club are also featured at the luxury The Canvas Dubai - MGallery Hotel Collection. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 164 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
The Canvas Dubai - MGallery Hotel Collection offers 164 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Arabic, English, Filipino, French, German, Hindi, Indonesian, Italian, Malay, Russian, Thai, Urdu

Property amenities

Family friendly

  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: AED 80 for adults and AED 60 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Art gallery
  • Fitness center
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Cable channels
  • LED TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: AED 250
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AED 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Canvas Dubai - MGallery Hotel Collection

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 157.5 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AED 80 for adults and AED 60 for children
  • Early check-in fee: AED 250 (subject to availability)
  • Late check-out fee: AED 450 (subject to availability)
  • Rollaway bed fee: AED 157.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 8 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Melia
Canvas Hotel Dubai MGallery Sofitel
Melia Hotel Dubai
Canvas Hotel MGallery Sofitel
Canvas Dubai MGallery Sofitel
Canvas MGallery Sofitel
The Canvas Hotel Dubai MGallery
The Canvas Dubai - MGallery Hotel Collection Hotel
The Canvas Dubai - MGallery Hotel Collection Dubai
The Canvas Dubai - MGallery Hotel Collection Hotel Dubai

The Canvas Dubai - MGallery Hotel Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 440 out of 1000 reviews" "
Rating 8 - Good. 294 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 91 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

dyeshia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi
Stayed 5 nights in Jul 2024

10/10 Excellent

Rafeek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff and helpful everything is perfect 👍
Stayed 7 nights in Aug 2024

10/10 Excellent

Vijay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best accor hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Vijay, Miami

Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jul 2024

10/10 Excellent

Achal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2024

8/10 Good

Gulilat

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jul 2024

2/10 Terrible

Ogunnike

Disliked: Cleanliness, staff & service, property conditions & facilities
For those booking a junior suite please look elsewhere. We booked the jjnior suite for 11 days and was appalled by the condition on the room. The fixtures were rusted over in the bathroom and living room area. We had to look for a different room however all the junior suites were the same. They then offered us the exec suite which was better. The staff cooking the breakfast was unhygienic. He would touch the ingredients with his hand then touch his phone and put his hand back into the food. I was disgusted and sat in the most convenient seat that allowed me to see exactly what he was doing. I did address it with him but was met with a smile. The shower leaked into the toilet. The corridor on the 2nd floor had a leaking ceiling just by the lifts, where my huband would get splashed. The gym whilst it was minimal it was expected but the towels they had provided were all dirty. I would pull one dirty, 2nd dirty, third fourth and fift all dirty. There was a gentleman also working out with me and my husband and he was shocked at my dicovery. I have images to support everything i mentioned. They gave us a complementary honeymoon cake but it was stale and would have rathered not been given anything if it wasnt going to be edible. On one night i ordered room service. Scrambled eggs very well done with onions and mushrooms. Instead they gave me an omelette with bacon. This is an islamic country so they accidentally adding bacon to someones order is beyond me. Not one apology.
Stayed 10 nights in Jul 2024

2/10 Terrible

MANUEL SIMON

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

2/10 Terrible

Rafik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was horrible the staff service and behavior was terrible reception doesn’t even know how to speak to there clients , smell in the room , dirty carpet , dirty corners, hospitality at its lowest , noise of party just under our room and staff tells us it finishes in 10 minutes every 30 minute when we call them about it , never coming back again even thought we gave it a chance 3 times each time was a bigger deception, Accor should even remove remove there name from there for how much it hurts the brand
Stayed 1 night in Jun 2024

8/10 Good

Kinga

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Hotel service of the bar and restaurants isn’t leveling up to 5 star hotel at all . The lobby service is very kind and helpful but the restaurant of the staff has a lot to learn about cleaning and customer service .
Stayed 4 nights in Jul 2024

2/10 Terrible

Rafik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2024

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
the service was good but he housekeeping wasn't good enough , the fridge is of dirty not clean enough the quality of the facility wasn't feel like 5 star >>> quality is not good enough there is an disco room in B1 area , smells so bad ... the cigarette smells every there .. so my client have to change the room ...like the front desk is very good service , he change the room for us the next day so in overall this hotel cannot great in five star .... only 3.5
Stayed 3 nights in May 2024

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 6 nights in May 2024

10/10 Excellent

Paiman

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very. Very clean and new.
Stayed 7 nights in May 2024

10/10 Excellent

Paiman

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative about this hotel is that roof top is not wheelchair accessible.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Palbinder

Stayed 1 night in Apr 2024

8/10 Good

Nigel Bell Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel good guess service & only 20 mins for both malls !
Stayed 6 nights in Mar 2024

4/10 Poor

Isha

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I like the Rooftop dinner.
Stayed 1 night in Mar 2024

10/10 Excellent

Velma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located not too far from what we needed and the staff were very helpful.
Stayed 6 nights in Mar 2024

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that’s clean and has a lot to offer from multiple restaurants, a rooftop pool lounge, & a cafe
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but weird there wasn’t a shower. Went to the bar downstairs and they didn’t allow me to use my discount from the VIP perk. Breakfast was ok, buffet dinner was average at best. Overall was good value for money with the highlight being the room and rooftop pool.
Stayed 1 night in Feb 2024

6/10 Okay

jesse steward

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jariwu

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very terrible they don’t respected their customers at all the managers is very stupid They force you to eat in they hotel and take they deposit from the hotel I didn’t like the hotel they are very racist.
Stayed 15 nights in Jan 2024