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The Retreat Palm Dubai MGallery by Sofitel

5.0 star property
5-star beachfront hotel near Burj Al Arab

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

On the beach, sun loungers, beach umbrellas, beach towels
Exterior
Outdoor pool, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior

Reviews

8.4 out of 10

Very good

Guests liked:

Friendly staff

Popular amenities

  • Room service
    Room service
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
Palm Jumeirah, Dubai, Dubai, 0
  • Aquaventure
    6 min drive
  • Burj Al Arab
    20 min drive
  • Souk Madinat Jumeirah
    20 min drive
  • Dubai (DXB-Dubai Intl.)
    43 min drive

Room options

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, 1 Bedroom, Business Lounge Access, Sea View (Palm Jumeirah)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Suite, 1 Bedroom, Business Lounge Access, Sea View (Palm Jumeirah)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Business Lounge Access, Partial Sea View (Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Bedroom, Business Lounge Access, Partial Sea View (Beach Access)

  • Beach view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Holistic Wellness Room, Wellness Lounge And Beach Access, King Or Two Single Beds, Sea View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Holistic Wellness Room, Wellness Lounge And Beach Access, King Or Two Single Beds, Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room, Business Lounge Access, Partial Sea View (Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, Business Lounge Access, Partial Sea View (Beach Access)

  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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The price is CA $297
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CA $371 total
includes taxes & fees
5 Dec - 6 Dec
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About the area

Dubai

On the beach.With a stay at this Palm Jumeirah hotel, you'll be within half a mile (1 km) of Palm Islands and 2 miles (3 km) of Aquaventure. Also, Lost Chambers Aquarium is within 3 miles (5 km) and The Pointe is within 6 miles (10 km).

What's nearby

  • Aquaventure - 6 min drive - 3.0 km
  • Wild Wadi Water Park - 20 min drive - 15.0 km
  • Burj Al Arab - 20 min drive - 15.4 km
  • Souk Madinat Jumeirah - 20 min drive - 15.4 km
  • Marina Beach - 24 min drive - 14.3 km

Getting around

  • Atlantis Aquaventure Waterpark Station - 6 min drive
  • Dubai Intl. Airport (DXB) - 43 min drive

Restaurants

  • ‪Nobu By The Beach - ‬4 min drive
  • ‪ستاربكس - ‬5 min drive
  • ‪Manava - ‬18 min walk
  • ‪Estiatorio Milos Dubai - ‬3 min drive
  • ‪Peacock Alley - ‬16 min walk

About this property

The Retreat Palm Dubai MGallery by Sofitel

5-star beachfront hotel near Burj Al Arab
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Retreat Palm Dubai MGallery by Sofitel, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and motor boating.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 255 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2017
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas
The Retreat Palm Dubai MGallery by Sofitel offers 255 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Romanian, Russian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AED 140 for adults and AED 70 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness classes
  • Archery
  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Retreat Palm Dubai MGallery by Sofitel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1999
  • New Year's Eve (31 December) Gala Dinner per child: AED 1199 (up to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 140 for adults and AED 70 for children
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at The Retreat Palm Dubai MGallery by Sofitel.

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

The Retreat Palm Dubai MGallery by Sofitel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 236 out of 447 reviews" "
Rating 8 - Good. 126 out of 447 reviews" "
Rating 6 - Okay. 42 out of 447 reviews" "
Rating 4 - Poor. 22 out of 447 reviews" "
Rating 2 - Terrible. 21 out of 447 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ahamed Nawaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member is fantastic.
Stayed 4 nights in Aug 2024

8/10 Good

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jul 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Aaliyah

Travelled with partner
Wouldn’t stay again
Stayed 3 nights in Jul 2024

10/10 Excellent

Neal

Stayed 7 nights in Apr 2024

6/10 Okay

Lawrence

Liked: Property conditions & facilities
Wrong room type - didn’t make the beds up properly Classes that they advertised were not offered Healthy food was not healthy Pool area lacking space and sun beds, had to sit on beach Spa area basic Not a 5 star hotel in my opinion Overall disappointing
Stayed 2 nights in Jun 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent work
Staff couldn't be more helpful
Stayed 8 nights in Jun 2024

4/10 Poor

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is generally not bad, but i had 2 big issues: 1. They didn't acknowldge the VIP status from Expedia, hence none of the benefits were received. 2. The dining options are generally limited, and the quality of food can be better.
Stayed 2 nights in Jun 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

2/10 Terrible

Joe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Maya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the hotel was clean.
Stayed 1 night in Jun 2024

10/10 Excellent

Kamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and enjoyable stay
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveller

Travelled with group
Stayed 2 nights in May 2024

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Perfect hotel for relaxation and wellness activities
Stayed 3 nights in May 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in palm jumeirah, a bit far from the airport but close to downtown Dubai and it has a good breakfast selection as well as very good staff. I got the hotel for a good price during January and it exceeded my expectations, also the sea view was amazing.

6/10 Okay

Selim, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities
construction site is loud
Stayed 4 nights in May 2024

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai - Palm
Great place to stay, will be back .
Stayed 7 nights in Apr 2024

10/10 Excellent

Marlene

Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Too disappointed!
There is a construction site in front of the hotel. We asked for a quite room, sea view, but they gave us a room facing the construction site, crane view. It was too noisy in the early morning and we couldn't sleep at all. Not much choice in dinner buffet. Flies flying on the table during breakfast. A five -star hotel shouldn't be like this.
Stayed 1 night in Mar 2024

6/10 Okay

Eamonn

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Mar 2024

4/10 Poor

Siavash

Travelled with family, Travelled with group
Liked: Cleanliness
Breakfast was crowded, and the staff was short-handed tables remained with used dishes and did not get cleaned for the next person to sit.
Stayed 7 nights in Mar 2024

6/10 Okay

Nora

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
While the location was nice, by the water, it was 30-40 minutes away from the town, quite isolated. Checkin process was not great, we had 4 rooms, they had us on different rooms, delivered the luggage of all 4 to a single room, and had us hunting around for them late at night when we were exhausted. I also tripped on their 2 inch high area rugs, and was told that I should've been wearing flats (instead of wedges) meanwhile 3 others in our party tripped over the same rugs. For the amount we paid, it was disappointing. The room ergonomics were off, awkward, making it hard to get around...too many light settings/buttons to push with small font on the labeling, making it hard to figure out how to operate the switches without glasses. The food in the buffet was superb, just about the only great thing there. Wouldn't really recommend this hotel for all the above reasons.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shahanaz

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Poor housekeeping. Property was okay. People in the reception are very poor at communicating for what something is charged. I was about to miss my flight because of the check out delay. Use their water bottles carefully, my husband and I cut our fingers trying to open them.
Stayed 5 nights in Feb 2024

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel but must have a sea view as construction is going on at the front of the property so is noisy and an eyesore
Stayed 5 nights in Feb 2024