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The Retreat Palm Dubai MGallery by Sofitel

5.0 star property
5-star beachfront hotel near Burj Al Arab

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Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

On the beach, sun loungers, beach umbrellas, beach towels
Fitness facility
Exterior
Premium Room, Club Lounge Access, Partial Sea View (Beach Access) | Balcony view
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Breakfast available
  • Spa
  • Room service
  • Laundry

Explore the area

Map
Palm Jumeirah, Dubai, Dubai, 0
  • Aquaventure
    ‪6 min drive‬
  • Burj Al Arab
    ‪20 min drive‬
  • Souk Madinat Jumeirah
    ‪20 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪43 min drive‬

Room options

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, 1 Bedroom, Business Lounge Access, Sea View (Palm Jumeirah)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Suite, 1 Bedroom, Business Lounge Access, Sea View (Palm Jumeirah)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Business Lounge Access, Partial Sea View (Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Bedroom, Business Lounge Access, Partial Sea View (Beach Access)

  • Beach view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Holistic Wellness Room, Wellness Lounge And Beach Access, King Or Two Single Beds, Sea View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Holistic Wellness Room, Wellness Lounge And Beach Access, King Or Two Single Beds, Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room, Business Lounge Access, Partial Sea View (Beach Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, Business Lounge Access, Partial Sea View (Beach Access)

  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior

Dukes The Palm, a Royal Hideaway Hotel

  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.4 out of 5, Excellent, (1013)
The price is CA $349
per night
CA $435 total
includes taxes & fees
10 Mar - 11 Mar
Dukes The Palm, a Royal Hideaway Hotel

About the area

Dubai

On the beach.With a stay at this Palm Jumeirah hotel, you'll be within half a mile (1 km) of Palm Islands and 2 miles (3 km) of Aquaventure. Also, Lost Chambers Aquarium is within 3 miles (5 km) and The Pointe is within 6 miles (10 km).

What's nearby

  • Aquaventure - 6 min drive
  • Wild Wadi Water Park - 20 min drive
  • Burj Al Arab - 20 min drive
  • Souk Madinat Jumeirah - 20 min drive
  • Marina Beach - 24 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 6 min drive
  • Dubai Intl. Airport (DXB) - 43 min drive

Restaurants

  • ‪Cloud 22 - ‬4 min drive
  • ‪Nobu By The Beach - ‬4 min drive
  • ‪ستاربكس - ‬5 min drive
  • ‪Manava - ‬18 min walk
  • ‪Estiatorio Milos Dubai - ‬3 min drive

About this property

The Retreat Palm Dubai MGallery by Sofitel

5-star beachfront hotel near Burj Al Arab
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Retreat Palm Dubai MGallery by Sofitel, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and motor boating.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 255 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2017
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas
The Retreat Palm Dubai MGallery by Sofitel offers 255 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Romanian, Russian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AED 140 for adults and AED 70 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness classes
  • Archery
  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkeling
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Retreat Palm Dubai MGallery by Sofitel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1999
  • New Year's Eve (31 December) Gala Dinner per child: AED 1199 (up to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 140 for adults and AED 70 for children
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at The Retreat Palm Dubai MGallery by Sofitel.

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

The Retreat Palm Dubai MGallery by Sofitel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 260 out of 487 reviews
Rating 8 - Good. 139 out of 487 reviews
Rating 6 - Okay. 44 out of 487 reviews
Rating 4 - Poor. 22 out of 487 reviews
Rating 2 - Terrible. 22 out of 487 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zainab

Stayed 5 nights in Nov 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay in
Stayed 8 nights in Sep 2024

10/10 Excellent

Joanna Beata

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve had the most amazing stay. Everything was perfect from check in to check out! The facilities were amazing and extra activities too. I am most grateful that I got upgraded to a suite free of charge. The view was stunning. I wanted to thank to all the staff that looked after me and made my stay super comfortable. I felt better than at home. I will always return to this hotel. I’ve created an amazing and unforgettable memories there. Thank you for having me.
Stayed 8 nights in Nov 2024

10/10 Excellent

Dr. Seyed Mohammad, State College

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itwas a nice and quiet hotel for relaxing!
Stayed 1 night in Nov 2024

8/10 Good

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food I. The breakfast buffet All the staf are really friendly Love the hotel
Stayed 8 nights in Oct 2024

2/10 Terrible

Kirsteen Natasha, Bishops Stortford

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful hotel, awful service and awful experience via Expedia! Do not waste your money. Stay somewhere else and DON’T book via Expedia too!
Stayed 4 nights in Oct 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand New Hotel
Everything was perfect. The hotel had just opened, and everything was brand new. The staff was excellent, especially the reception team and the woman who served the welcome drink. The facilities on the beach were entertaining, and the pool was great. They also have a dance instructor who leads workouts with guests while they are in the pool.
Stayed 2 nights in Oct 2024

10/10 Excellent

Delia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach access and the Turkish restaurant. The hairdresser was nice
Stayed 1 night in Oct 2024

10/10 Excellent

Jagbir Kaur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“We stayed for week and definitely left with that feeling to come back and enjoy this lovely place for more longer! And it has a beautiful view! This place offers lots of amenities pool, private beach,buffet even a cake 😋 and more … The reception staff who welcomes us was really warm and polite and arranged a room decoration with cake for our Son’s first Birthday.Lovely staff in restaurant celebrated our son’s birthday with beautiful cake and special cake to say goodbye. Special thanks to chef Shukal to make food according our deitary requirement. Great hospitality thanks to Samadhi, Islam, Mohammed,Aya,Leena, Rajiv, Azib and Rajib and rest of the staff members.
Stayed 6 nights in Sep 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was an absolute delight! Everything was wonderful! Thank you for making this a memorable experience! We’ll definitely be back!
Stayed 2 nights in Sep 2024

10/10 Excellent

Nehal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection of healthy eating options in the main restaurant, with staff extremely helpful and accommodating of any requests. Spa was excellent. Thoroughly recommend booking a treatment!
Stayed 9 nights in Aug 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was excellent. However, I didn’t realise it was alcohol free. That was not made clear.
Stayed 1 night in Aug 2024

10/10 Excellent

Ahamed Nawaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member is fantastic.
Stayed 4 nights in Aug 2024

8/10 Good

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jul 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Aaliyah

Travelled with partner
Wouldn’t stay again
Stayed 3 nights in Jul 2024

10/10 Excellent

Neal

Stayed 7 nights in Apr 2024

6/10 Okay

Lawrence

Liked: Property conditions & facilities
Wrong room type - didn’t make the beds up properly Classes that they advertised were not offered Healthy food was not healthy Pool area lacking space and sun beds, had to sit on beach Spa area basic Not a 5 star hotel in my opinion Overall disappointing
Stayed 2 nights in Jun 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent work
Staff couldn't be more helpful
Stayed 8 nights in Jun 2024

4/10 Poor

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is generally not bad, but i had 2 big issues: 1. They didn't acknowldge the VIP status from Expedia, hence none of the benefits were received. 2. The dining options are generally limited, and the quality of food can be better.
Stayed 2 nights in Jun 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

2/10 Terrible

Joe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Maya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the hotel was clean.
Stayed 1 night in Jun 2024