Check-in didn't go smoothly as the instructions were to send a text message upon arrival, and the response was on WhatsApp which I wasn't checking as I wasn't expecting to need to. Once, checked-in service was great, fixed the light bulbs of the reading lamps and cable signal within 12 hours.
The kitchenette with the requested kettle and variety of teas were greatly appreciated. The icebox in the fridge was hit and miss (sometimes worked other times defrosted even when secured closed every time).
The room was directly above the main pedestrian street in the Old Town, which was convenient for the running race I was attending, but a bit noisy in the evening/night if you wanted fresh air and left the windows open (I ended up closing every night for light blockage as well).
Steep, narrow, winding staircase made it difficult with big heavy bag, but I managed it - just be aware.
No housekeeping during the stay, which made it feel more like a home than a hotel.
The great location and comfy room made my stay in Dubrovnik my favourite during my tour of the Balkans.