4/10 Poor
David
7 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
The rooms are tired for what is charged for the stay. The bathroom ceiling was covered in black mould and there is no working extract system for the bathroom.
On the second night of our stay a strong smell of cannabis was present in our room . The smoke was making its way into our room from the bathroom vent and from the hallway. We had a two year old in the room with us so this was of concern. I made reception aware of the issue however nothing was done as it continued throughout the night. We slept with the window wide open and tried to reduce the fumes in the room by blocking the bottom of the entrance door and bathroom door with spare pillows and towels.
I made reception aware of my discontent on departure but was only told that they would not be able to knock on doors at that time of night. If someone had bothered to check on my concern, it would have been very obvious which room was the culprit. I know that the hotel cannot be held responsible for the behaviour of another guest, however they can be held accountable for how they react, and on this occasion they did not react in any way and left us to have an extremely uncomfortable night.
Overall the hotel stay was disappointing, apart from the restaurant. Food and service was great for breakfast and dinner.
David
Stayed 2 nights in Oct 2024