2/10 Terrible
Melissa
Travelled with family
Mar 14, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival at 9pm I was advised that my reservation had been canceled.They said that when I made my reservation through Travelocity that their bookings were full. Although I was still charged for my room and never received any notification that my reservation was canceled. Even the day I was supposed to check in I got a welcome email. Then the day I was supposed to check out I got a thank you email. So at 9pm I had to drive home 3 hours away because I didn't have the funds to get another hotel room for the night. Keep in mind the parking lot was empty at this hotel so I find it hard to believe they didn't have any availability. Very unprofessional. I wouldn't recommend this motel to anyone. Then I spent over an hour on the phone with Travelocity to get a refund because that's who the motel told me to call. They had no knowledge of any of this and I got no where. I had to call my credit card company and file a dispute to get my money back. Never again will I use Travelocity or this motel.