We booked for a house facing the sea under Semarak Beach Inn but unfortunately they gave us a house that is under Promenade (apparently under same management) which is not facing the sea at all (totally no view). We argued on this as we paid the price for seaview and they insist that the amount we paid for is for the back house with view. We produced booking evidence but they insist that we need to pay extra RM20 for the beach front house. They also keep telling us that its Expedia's fault and asked us to lodge a report to Expedia. The question was 'Why should we?'. we did the booking under Hotels.com and have nothing to do with Expedia sending them wrong email. That will be their problem with Expedia not us as customer. When we advised them that they are the one who should be complaining to Expedia, they bickered to us that it is us who should do the complaints yada yada yada. The manager who handles this matter on site was very rude. He doesn't listen to customers. Everytime we wanted to explain, he interrupted us and continue his bickering. Spoke with the Boss (owner) to explain and seek for solution, sadly, the Boss is also bad in customer service. Before I could explained, he shuts me off. Just to summarize, Service is really bad and we felt cheated. My advice is, stay away! House 2/10. Service 1/10.
Did i mentioned, the sofa was broken (they fixed by putting a concrete brick to elevate the sofa). Broken toilet/wash basin. dirty fridge.