The hotel itself looked fairly decent on Hotels.com but when we got there it looked like a run down dump. Checking in was a slight pain because the guy in the lobby didn't seem organized at all. We got our room and immediately had complaints, the bathtub and sink were dirty, the floor was dirty and I didn't get the room I had prepaid for online. As we left the room to go to the front desk, my fiance and I noticed there were rusty screws laying all over the parking lot.
I went back to the front desk while my fiance stayed with our son in the car, i got into an argument with the man at the front desk telling this isn't what I paid for and the room was dirty. A few minutes later things get situated and we get a room. Obviously we had put some of our belongings into the room then we went out for dinner. Well when we came back, the door was locked from the inside and our key was deactivated. We went back to the front desk and told the man we couldn't get in and we got into a huge argument saying we never checked in, then it turned into we checked out when we left for dinner. I had explained to him several times our door was locked from the inside which prevented us from getting into the room..... my 2 year old sons diapers were locked inside that room. He activated a new key for us and it still didn't work. So my fiance went up to the front desk next and after a nice long talk we finally got into the room. Horrible service, horrible management, overall rude and unprofessional!!