See all properties

Best Western Plus Citrus Hotel Eastbourne

3.0 star property
3-star beachfront hotel near Congress Theatre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus Citrus Hotel Eastbourne

View from property
Standard Room, 1 King Bed, Non Smoking, Sea View
Garden
On the beach
Desk, free WiFi, bed sheets

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
  • Parking available
  • 24/7 front desk
  • Laundry
  • Pet-friendly
  • Breakfast available

Explore the area

Map
King Edward's Parade, Eastbourne, England, BN21 4EB
  • Western Lawns
    ‪1 min walk‬
  • Congress Theatre
    ‪3 min walk‬
  • Towner Art Gallery
    ‪3 min walk‬
  • Shoreham-By-Sea (ESH-Shoreham)
    ‪61 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Desk, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

  • 40 sq m
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Standard Room, Accessible, Non Smoking (Walk-in Shower)

Desk, free WiFi, bed sheets

Standard Room, Accessible, Non Smoking (Walk-in Shower)

  • 23 sq m
  • Sleeps 4
  • 3 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 4
  • 3 Twin Beds

Similar properties

Exterior

The Burlington Hotel

Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.9 out of 5, Good, (1033)
The price is CA $58
per night
CA $69 total
includes taxes & fees
25 Jan - 26 Jan
The Burlington Hotel

About the area

Eastbourne

On the beach.With a stay at this Eastbourne hotel, you'll be steps from Eastbourne Heritage Centre and Congress Theatre. Towner Art Gallery and Devonshire Park Theatre are also within half a mile (1 km).

What's nearby

  • Congress Theatre - 3 min walk
  • Devonshire Park Theatre - 4 min walk
  • Devonshire Park Lawn Tennis Club - 5 min walk
  • Eastbourne Bandstand - 6 min walk
  • Eastbourne Pier - 11 min walk

Getting around

  • Eastbourne Station - 13 min walk
  • Gatwick Airport (LGW) - 73 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪Dem Shish - ‬9 min walk
  • ‪Bistrot Pierre - ‬2 min walk
  • ‪PizzaExpress - ‬9 min walk
  • ‪Pomodoro E Mozzarella - ‬8 min walk

About this property

Best Western Plus Citrus Hotel Eastbourne

3-star beachfront hotel near Congress Theatre
There's a restaurant on site, as well as a coffee shop/cafe. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Citrus Hotel Eastbourne. For a fee, parking is available.

This 3-star Eastbourne hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue
Best Western Plus Citrus Hotel Eastbourne offers 50 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

Afrikaans, Danish, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (GBP 2 per day)
  • Offsite parking within 328 ft (GBP 2 per day)
  • Street parking available

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 6.95 for adults and GBP 5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Accessibility

  • Elevator

Room amenities

Entertainment

  • 1-inch flat-screen TV

Bedroom

  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 6.95 for adults and GBP 5 for children
  • Self parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Best Plus Citrus Eastbourne
Citrus Hotel Eastbourne by Compass Hospitality
Best Western Plus Citrus Hotel Eastbourne Hotel
Best Western Plus Citrus Hotel Eastbourne Eastbourne
Best Western Plus Citrus Hotel Eastbourne Hotel Eastbourne

Best Western Plus Citrus Hotel Eastbourne Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 510 reviews" "
Rating 8 - Good. 207 out of 510 reviews" "
Rating 6 - Okay. 102 out of 510 reviews" "
Rating 4 - Poor. 37 out of 510 reviews" "
Rating 2 - Terrible. 27 out of 510 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Travelled with partner
Liked: Amenities
I liked the place. A full English breakfast would of been lovely. I liked the way you can stay in the room until 11 o'clock happy to part with the money.
Stayed 1 night in Oct 2024

4/10 Poor

Julia, FRESNO

Stayed 1 night in Sep 2024

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, staff & service
Definitely.Liked the price for the area and it was reasonably clean. Apart from the hair dryer wire being cut , not in use. The Free Wi-Fi. was very much in an out. Not great if you rely on it.
Stayed 2 nights in Oct 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean staff were excellent right on the beach front only had one night perfect for us
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness
Large room, nice and clean. Beds a bit firm but that’s personal taste. Great location, happy to visit again 😊
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay - would not recommend
Hotel is very tired and in desperate need of a make over. Room was cold and noisy. reception tried to make it work and then left without addressing it. Pillows are horrible- unless if you like firm or extra firm pillows. The room, bathroom and overall decor just looks dated. Don’t trust the photos,
Stayed 2 nights in Oct 2024

6/10 Okay

Jill

Stayed 1 night in Sep 2024

4/10 Poor

Dougie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heating turned off when it was needed between 7pm 4.30am... Making showering a freezing nightmare when you get up......
Stayed 1 night in Oct 2024

8/10 Good

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location great price
Stayed 1 night in Sep 2024

10/10 Excellent

Raimonds

Liked: Staff & service, property conditions & facilities, room comfort
When we come in , the room was not ready
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly service by Andrew who managed to find me a really nice room with beautiful sea view! I look forward to staying here again!
Stayed 1 night in Sep 2024

6/10 Okay

Julie

Disliked: Property conditions & facilities
A budget hotel really. You get what you pay for. Lift wasnt working. I had booked a sea view and was at the back of the hotel. The decor was a bit drab but for £105 for 2 nights, cant really complain. Although a vending machine in the reception area for food and drink was unusual.
Stayed 2 nights in Sep 2024

2/10 Terrible

Katie

It was awful got no sleep there was a massive grinding noise all night asked to be moved at 10 at night and couldn’t and in the morning told the manager and he said the noise was unexceptable and to complain to you to get our money back
Stayed 1 night in Sep 2024

8/10 Good

Mike

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very clear in booking check in and outs
Stayed 1 night in Sep 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Lovely Hotels with Great staff and very Friendly, Nice Bed. Nice shower 🚿 and Great TV 📺, THE Breakfast was Fairly Reasonable, and it was Continental, It was Very close to 🌊 Front...was Great to walk 🚶‍♀️ I'd definitely go back again !!!!
Stayed 2 nights in Sep 2024

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Margaret

Travelled with partner
Disliked: Staff & service, amenities
Very poor decoration lift not working no service in room no change of towels
Stayed 2 nights in Sep 2024

6/10 Okay

Emily

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely staff and bed was comfy. Excellent position by the sea and near lovely Little Italy area. Downsides: sheets needed a higher temp wash or to be replaced (stains) and bathroom bin was full from the last guests. Lift broke too, but stairs were fine for us. For the price, we had a comfortable stay.
Stayed 1 night in Sep 2024

8/10 Good

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Good

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
When we got into our room the electrician was just finishing his work but he had to be called back to tighten up a loose and gaping switch cover.
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Stayed 1 night in Sep 2024

8/10 Good

pamela

Travelled with family
Liked: Staff & service
Disliked: Amenities
First of all the important things- the staff went over and above at every turn and I would say faultless, the location couldn’t be better, you are literally on the sea front in the most beautiful part of Eastbourne, and the beds were very comfortable and bedding was spotless. However if you are looking for a beautifully decorated and lovely hotel, the Citrus is not for you. The rooms are nothing like they are on the website. I have never stayed in a backpackers hostel but if I did, I imagine it would look like this. Our room had cracked walls and peeling paint everywhere, the lift was like a death trap and even the staff said don’t use it. Breakfast was ok for a continental. Having said all that, for what I paid and for the superb location, I probably would stay here again but I would ask for one of the rooms which has been redecorated since it was housing those who shall remain nameless.
Stayed 5 nights in Aug 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price that we paid for two nights - really can’t complain! Spacious room, 2 big mirrors. Decent size bed. Plenty of storage space. Friendly staff. Drinks and snacks available for purchase at reception. Great size TV in the room. Mirror in the bathroom would be nice! Didn’t need to use the hairdryer but tested it and sounded really powerful. Could do with a couple of sockets next to the bed. We asked for a quieter room, were given a room on the 3rd floor and I’d say it was quiet. narrow lifts so don’t think it’d be too comfortable with the luggage but plenty of space for two people. Would stay here again if we were going back to the area. Great value for money.
Stayed 2 nights in Sep 2024

10/10 Excellent

I

Stayed 1 night in Sep 2024