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Best Western Plus Citrus Hotel Eastbourne

3.0 star property
3-star beachfront hotel near Congress Theatre

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus Citrus Hotel Eastbourne

View from property
Standard Room, 1 King Bed, Non Smoking, Sea View
Desk, free WiFi, bed sheets
Garden
On the beach

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Laundry
  • Pet-friendly
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
King Edward's Parade, Eastbourne, England, BN21 4EB
  • Congress Theatre
    ‪3 min walk‬
  • Eastbourne Heritage Centre
    ‪3 min walk‬
  • Eastbourne Beach
    ‪3 min walk‬
  • Shoreham-By-Sea (ESH-Shoreham)
    ‪61 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Desk, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

  • 40 sq m
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Standard Room, Accessible, Non Smoking (Walk-in Shower)

Desk, free WiFi, bed sheets

Standard Room, Accessible, Non Smoking (Walk-in Shower)

  • 23 sq m
  • Sleeps 4
  • 3 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 4
  • 3 Twin Beds

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Exterior

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Breakfast available
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The price is CA $67
per night
CA $81 total
includes taxes & fees
11 Feb - 12 Feb
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About the area

Eastbourne

On the beach.With a stay at this Eastbourne hotel, you'll be steps from Eastbourne Heritage Centre and Congress Theatre. Towner Art Gallery and Devonshire Park Theatre are also within half a mile (1 km).

What's nearby

  • Congress Theatre - 3 min walk
  • Devonshire Park Theatre - 4 min walk
  • Devonshire Park Lawn Tennis Club - 5 min walk
  • Eastbourne Bandstand - 6 min walk
  • Eastbourne Pier - 11 min walk

Getting around

  • Eastbourne Station - 13 min walk
  • Gatwick Airport (LGW) - 73 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪Dem Shish - ‬9 min walk
  • ‪Bistrot Pierre - ‬2 min walk
  • ‪PizzaExpress - ‬9 min walk
  • ‪Pomodoro E Mozzarella - ‬8 min walk

About this property

Best Western Plus Citrus Hotel Eastbourne

3-star beachfront hotel near Congress Theatre
There's a restaurant on site, as well as a coffee shop/cafe. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Citrus Hotel Eastbourne. For a fee, parking is available.

This 3-star Eastbourne hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue
Best Western Plus Citrus Hotel Eastbourne offers 50 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

Afrikaans, Danish, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (GBP 2 per day)
  • Offsite parking within 328 ft (GBP 2 per day)
  • Street parking available

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 6.95 for adults and GBP 5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Accessibility

  • Elevator

Room amenities

Entertainment

  • 1-inch flat-screen TV

Bedroom

  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 6.95 for adults and GBP 5 for children
  • Self parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Best Plus Citrus Eastbourne
Citrus Hotel Eastbourne by Compass Hospitality
Best Western Plus Citrus Hotel Eastbourne Hotel
Best Western Plus Citrus Hotel Eastbourne Eastbourne
Best Western Plus Citrus Hotel Eastbourne Hotel Eastbourne

Best Western Plus Citrus Hotel Eastbourne Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 139 out of 517 reviews" "
Rating 8 - Good. 209 out of 517 reviews" "
Rating 6 - Okay. 104 out of 517 reviews" "
Rating 4 - Poor. 38 out of 517 reviews" "
Rating 2 - Terrible. 27 out of 517 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mrs Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Smelly staff, broken furniture, no toilet brush, no toilet roll holder, shower tap broken, brown splash on the inside of the bathroom door and wall I hope it's not what I think it is, no bed lights, bins not emptied, lights not working in the corridor one of them the fire exit light (fire inspection needed) spider webs all over, dirty cups on arrival paid for 4 nights left after 3, i have stayed in hotels all over the world including third world countries but never anything like that, never again.
Stayed 4 nights in Oct 2024

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Massive disappointment. This hotel is a mess. Took 2 rooms for 2 nights. The rooms had no heating with radiators stone cold. Reported to reception and managers multiple times. Went home early because room too cold to spend second night there. Nothing done, despite multiple complaints. Bathroom had no plug and no mirror. Water pressure very weak. Morning of second day elevator broke down multiple times. It was very old and noisy and had we not been on the top floor we would have used the stairs If this is the standard of "Best Western" things have dramatically declined. Admittedly it was a cheap hotel but you do expect basic amenities like heating !!
Stayed 2 nights in Oct 2024

8/10 Good

Kelly

Liked: Cleanliness, room comfort
Citrus hotel
The foyer was very welcoming the staff who booked us in was fantastic..the room itself was a little bit tired the bathroom a little snug but had everything that was needed.... housekeeping came every day which was unexpected ( so efficient that they threw away new underwear 😂)and the added bonus for us was dog friendly We like our food so in future it would be nice to see this particular hotel do a full English as the breakfast room was fantastic with absolutely gorgeous chandeliers
Stayed 3 nights in Oct 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent for me as a solo traveller.Easy to locate. The staff were very helpful, the room I stayed in was clean and well decorated. I liked the wet room bathroom and the facilities in it were easy to use. The only problem I could see was the shortage of towell rails. There was only one towell rail but the bedroom was large and could accommodate 3 people. As the wet room is also large perhaps 2 more towell rails could be attached to the wall opposite the shower seat for when 2 people stay.
Stayed 1 night in Oct 2024

6/10 Okay

Ben

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was great on a budget. Communal areas not very clean
Stayed 1 night in Oct 2024

6/10 Okay

Lewis

Stayed 5 nights in Oct 2024

8/10 Good

Branden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, comfy, polite staff, not bad for a couple if days. Offer breakfast. 15 min walk from station. Close to beaches and theatres.
Stayed 2 nights in Oct 2024

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the cleanest
Property isnt the cleanest of properties. Room was large, bathroom requires a major scrub feaces around the toilet pan from previous people, shower was grubby, towels seen better days. Pillows were hard & bed not the comfiest. Sea view frm the room was the best thing. Glad it was only a quick stay over. There is alot of potential in this place & with a quick decent clean & a freshing up it would be good.
Stayed 1 night in Oct 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
We recently stayed at the Citrus Hotel in Eastbourne and were pleasantly surprised by the experience. Our room was spacious, featuring a lovely sea view that added a touch of tranquility to the stay. The large bay window, complete with comfortable armchairs, was perfect for relaxing while enjoying the view. The room itself was well-appointed with a big mirror, a cozy coffee table, and nice bedside tables. There was a desk to work at, which came in handy, along with a good-sized TV for downtime. We appreciated the power outlets with USB connections, making it easy to charge our devices. The hotel provided thoughtful amenities like extra pillows and hot beverages in the room. A fan was also available, which helped maintain a comfortable temperature. The clean towels added to the overall sense of care taken by the staff. The hotel’s 24-hour front desk made check-in and any inquiries convenient. We also loved the communal lounge, which had both a foosball and pool table, perfect for some light entertainment. Snacks and drinks were readily available at the front desk, which was a nice touch. Breakfast far exceeded expectations, going beyond the advertised continental offering. It was a quiet, peaceful stay, with plenty of comfort and thoughtful details that made the experience memorable.
Stayed 1 night in Oct 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Oct 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Amenities
I liked the place. A full English breakfast would of been lovely. I liked the way you can stay in the room until 11 o'clock happy to part with the money.
Stayed 1 night in Oct 2024

4/10 Poor

Julia, FRESNO

Stayed 1 night in Sep 2024

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, staff & service
Definitely.Liked the price for the area and it was reasonably clean. Apart from the hair dryer wire being cut , not in use. The Free Wi-Fi. was very much in an out. Not great if you rely on it.
Stayed 2 nights in Oct 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean staff were excellent right on the beach front only had one night perfect for us
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness
Large room, nice and clean. Beds a bit firm but that’s personal taste. Great location, happy to visit again 😊
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay - would not recommend
Hotel is very tired and in desperate need of a make over. Room was cold and noisy. reception tried to make it work and then left without addressing it. Pillows are horrible- unless if you like firm or extra firm pillows. The room, bathroom and overall decor just looks dated. Don’t trust the photos,
Stayed 2 nights in Oct 2024

6/10 Okay

Jill

Stayed 1 night in Sep 2024

4/10 Poor

Dougie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heating turned off when it was needed between 7pm 4.30am... Making showering a freezing nightmare when you get up......
Stayed 1 night in Oct 2024

8/10 Good

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location great price
Stayed 1 night in Sep 2024

10/10 Excellent

Raimonds

Liked: Staff & service, property conditions & facilities, room comfort
When we come in , the room was not ready
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly service by Andrew who managed to find me a really nice room with beautiful sea view! I look forward to staying here again!
Stayed 1 night in Sep 2024

6/10 Okay

Julie

Disliked: Property conditions & facilities
A budget hotel really. You get what you pay for. Lift wasnt working. I had booked a sea view and was at the back of the hotel. The decor was a bit drab but for £105 for 2 nights, cant really complain. Although a vending machine in the reception area for food and drink was unusual.
Stayed 2 nights in Sep 2024

2/10 Terrible

Katie

It was awful got no sleep there was a massive grinding noise all night asked to be moved at 10 at night and couldn’t and in the morning told the manager and he said the noise was unexceptable and to complain to you to get our money back
Stayed 1 night in Sep 2024

8/10 Good

Mike

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very clear in booking check in and outs
Stayed 1 night in Sep 2024