The gentlemen at the front desk were so kind, polite, and accommodating. We forgot to bring our phone charger from home, and we didn't realize it until late at night. We were exhausted from the trip, so we asked if they might have one we could borrow until morning. They let us use it for the entire three nights we stayed. Also, we damaged a towel, and when we went to inform them and pay for it, they said with a smile, "No charge."