6/10 Okay
Nikki T., Stamford, Ct
9 Mar 2025
Liked: Cleanliness
Great flat, Great location BUT NO ELEVATOR
Flat and location were great but the listing said Elevator and the elevator has apparently not been working for quite some time according to the residents we spoke with. They actually laughed when we asked about the elevator. We had to climb 7 flights of 6-8 stairs each with our large luggage. I hurt my back. I have a video should VRBO be interested. When I asked about the elevator, the owner went silent. Check the comms. However, they had just answered my question about the WIFI minutes before I asked if they were aware of the elevator not working. Then, when I as a respectful guest informed the owner of when we were leaving and how we left the flat, they finally responded and said they had a virus and that's why they hadn't responded. They claimed not to know about the elevator and blamed their handyman. I'm sorry, that is just hard to believe. They got a virus and couldn't respond in the 5 minutes between my 2 questions? To make matters worse, VRBO was IMPOSSIBLE to reach from Scotland. They provide an 800 number which is useless overseas. They need to make it easier to report a listing like this that promises something- like an elevator- and doesn't provide it. Also, the dirty sock in the far corner of the second bedroom validates the cleanliness rating. Other than that, flat was clean.
Nikki T.
Stayed 3 nights in Mar 2025