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DoubleTree by Hilton Hotel West Edmonton

4.0 star property
4-star eco-certified hotel near West Edmonton Mall

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Photo gallery for DoubleTree by Hilton Hotel West Edmonton

Reception
Dinner served
Indoor pool
Exterior
Room, 1 King Bed, Non Smoking (Bi-Level)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Pool
  • Gym

Explore the area

Map
16615 109th Ave, Edmonton, AB, T5P 4K8
  • TELUS World of Science-Edmonton
    ‪4 min drive‬
  • West Edmonton Mall
    ‪5 min drive‬
  • Galaxyland
    ‪5 min drive‬
  • Edmonton, AB (YXD-Edmonton City Centre)
    ‪14 min drive‬

Room options

View all photos for 1 King Hospitality Suite

1 King Hospitality Suite | Living area

1 King Hospitality Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

Flat-screen TV

Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | View from room

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Living area

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Bedrooms

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 King Bed, Non Smoking (Bi-Level)

Room, 1 King Bed, Non Smoking (Bi-Level)

Room, 1 King Bed, Non Smoking (Bi-Level)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show)

Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show) | Living area

Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Hyatt Place Edmonton-West

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, (2310)
The price is CA $153
per night
CA $172 total
includes taxes & fees
20 Mar - 21 Mar
Hyatt Place Edmonton-West

About the area

Edmonton

West Edmonton stay.Your stay at this West Edmonton hotel places you within 3 miles (5 km) of West Edmonton Mall and TELUS World of Science-Edmonton. Ice Palace and Yellowhead Casino are also within 3 miles (5 km).

What's nearby

  • TELUS World of Science-Edmonton - 4 min drive - 3.2 km
  • West Edmonton Mall - 5 min drive - 3.9 km
  • Galaxyland - 5 min drive - 4.0 km
  • World Waterpark - 6 min drive - 5.0 km
  • University of Alberta - 9 min drive - 7.5 km

Getting around

  • Kingsway-Royal Alex Station - 9 min drive
  • Edmonton Station - 13 min drive
  • Edmonton Intl. Airport (YEG) - 35 min drive

Restaurants

  • ‪A&W Mayfield Common - ‬3 min drive
  • ‪Tim Hortons - ‬14 min walk
  • ‪IHOP - ‬10 min walk
  • ‪Fife N' Dekel - ‬12 min walk
  • ‪Tim Hortons - ‬17 min walk

About this property

DoubleTree by Hilton Hotel West Edmonton

4-star eco-certified hotel near West Edmonton Mall
DoubleTree by Hilton Hotel West Edmonton offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and 15 meeting rooms are available. Event space at this hotel measures 35000 square feet (3252 square meters) and includes a conference center. The eco-certified DoubleTree by Hilton Hotel West Edmonton also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 4-star Edmonton hotel is smoke free.

  • 238 guestrooms or units
  • 9 levels
  • 35000 sq ft of conference space
  • 3252 sq m of conference space
  • Built in 1975
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel West Edmonton offers 238 accommodations with laptop-compatible safes and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: CAD 21 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 21 per person
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel West Edmonton
DoubleTree Hilton West Edmonton
DoubleTree By Hilton Hotel West Edmonton Alberta
DoubleTree by Hilton Hotel West Edmonton Hotel
DoubleTree by Hilton Hotel West Edmonton Edmonton
DoubleTree by Hilton Hotel West Edmonton Hotel Edmonton

DoubleTree by Hilton Hotel West Edmonton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1008 reviews
Rating 8 - Good. 236 out of 1008 reviews
Rating 6 - Okay. 90 out of 1008 reviews
Rating 4 - Poor. 36 out of 1008 reviews
Rating 2 - Terrible. 24 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Room right by elevator, noise keep me awake
Stayed 1 night in Nov 2024

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff 😊
Stayed 1 night in Dec 2024

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff overall experience is awesome
Stayed 2 nights in Dec 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing - the staff were super friendly and the place was kept clean
Stayed 1 night in Nov 2024

4/10 Poor

Jodi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Substandard
I have stayed here twice in 2 weeks - I would have cancelled my second stay but it was paid and non refundable The service in this hotel is basically non existent - staff is robotic- without any focus on a guest experience - it must be a management led culture as I doubt I’d experience it row stays in a row I will NEVER stay here again or recommend this hotel to anyone
Stayed 2 nights in Nov 2024

6/10 Okay

Mehran

Stayed 2 nights in Oct 2024

8/10 Good

Audria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff, clean and comfortable rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

JASON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and rooms are way above average , main entrance was dirty, garbage out front and a sewage smell by the smoking area
Stayed 1 night in Oct 2024

8/10 Good

Trevor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice room
Stayed 2 nights in Nov 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great service! Even brought up a microwave when we wanted to heat up our food.
Stayed 1 night in Nov 2024

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to be close to the city’s attractions. Parking is great. We get the suite for our family of 4 and love the space and sleep options. Room is always very clean and organized. Staff is always friendly. Resteraunt for room service is great.
Stayed 2 nights in Nov 2024

6/10 Okay

Jodi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lacking of Customer Engagement
Room service was horrid - ordered from online - my do not disturb was on the door and instead of a courtesy knock - meal left outside the door - I called to find that out - then only to find zero cutlery accompanied it - then I had to wait for that - by that time the meal in a word … sucked At check out no “how was your stay”? Just do you want a printed copy of my receipt? I said yes only to be taken to another desk rep and asked again if I wanted a printed receipt ?
Stayed 2 nights in Nov 2024

6/10 Okay

J P

Travelled with group
Liked: Cleanliness, room comfort
Meh!
The bar service was terrible. The room had the radiator cover detached. The make up wipe was a BRILLIANT idea. The shower was dreadful.
Stayed 1 night in Nov 2024

10/10 Excellent

albert

Stayed 1 night in Oct 2024

10/10 Excellent

Enrique, beaumont

Stayed 3 nights in Oct 2024

10/10 Excellent

Rod

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and great place to stay
Stayed 1 night in Nov 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Very beautiful place, friendly people. Wouldn’t recommend the room on second floor near the far right end. Very loud outside from exhaust fans or some kind of heating system.
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great staff
Stayed 1 night in Nov 2024

10/10 Excellent

Sheldon, CBS

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Edmond

Stayed 2 nights in Oct 2024

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was absolutely spotless. Amazing stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel, Co GP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024