See all properties

Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property
4-star beachfront property near Ocotal Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Interior
Water park
4 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    2 min walk
  • Playa Matapalo
    7 min walk
  • Haras del Mar Equestrian Center
    8 min drive
  • Liberia (LIR-Daniel Oduber Intl.)
    53 min drive

Room options

View all photos for Junior Suite, Courtyard View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CAN)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-CAN)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CAN)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CAN)

  • 73 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Similar properties

Pool
Hotel Riu Guanacaste - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
3.8 out of 5, Good, (1425)
Hotel Riu Guanacaste - All Inclusive

About the area

El Ocotal

On the beach.Your stay at this Sardinal property places you within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is within 3 miles (5 km) and Bahia Pez Vela Beach is within 9 miles (15 km).

What's nearby

  • Diamante Eco Adventure Park - 2 min walk - 0.2 km
  • Bahia Pez Vela Beach - 22 min drive - 11.3 km
  • Playa Potrero - 29 min drive - 16.5 km
  • Coco Beach - 39 min drive - 20.8 km
  • Ocotal Beach - 43 min drive - 23.2 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Papagayo - ‬5 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star beachfront property near Ocotal Beach
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room. Guests under 17 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Separate living room
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Bike storage
  • Children's pool
  • Free water park access
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 503 out of 1100 reviews" "
Rating 8 - Good. 289 out of 1100 reviews" "
Rating 6 - Okay. 167 out of 1100 reviews" "
Rating 4 - Poor. 82 out of 1100 reviews" "
Rating 2 - Terrible. 59 out of 1100 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angelique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a phenomenal experience. The staff is amazing. Monica and Jonas were phenomenal. The property is very well maintained. I would definitely recommend to come back again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Aug 2024

8/10 Good

Darcy Lamae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Tinesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the food here it’s delicious .. staff are nice
Stayed 5 nights in Apr 2024

4/10 Poor

Terra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My overall stay at this property was fair but I will not be returning. When I arrived at the hotel, I realized that part of my family was staying at the Guanacaste property, and they wanted to stay with the rest of our family at the Palace property. Thannya (identified as a Supervisor) was working at the front desk and told me all we would have to do is cancel our reservation at Guanacaste and she would provide an equivalent room at Palace. Once we returned after canceling our other reservation at Guanacaste, she told us that we would also need to pay a large additional cost to do the transfer. The fact that this information was not provided to us prior to canceling our original reservation is wildly unprofessional. When I told my concerns to Thannya she was extremely rude and told me that “I was wasting her time”. Additionally, the new room at Palace was disgusting - it was not cleaned properly, there was mold and the refrigerator did not work (I have photos). This was unsettling because my mother is elderly, has diabetes and needed to refrigerate her insulin. Even though I will not be returning to RIU resorts in the future, there were a few staff members that were actually very helpful and provided great customer service throughout our stay and I would like to acknowledge them: Maury (bellman), Sharon (front desk), Elmer (front desk), Alonso (cook) and Warren (pool bartender).
Stayed 5 nights in Aug 2024

2/10 Terrible

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Caren A

Disliked: Cleanliness, staff & service, property conditions & facilities
The service was poor and food was bad. I definitely would not stay here again. I almost missed my flight because the taxi service was not willing to provide transportation
Stayed 4 nights in Aug 2024

10/10 Excellent

Veta D, Upper Marlboro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looooved that the staff were friendly, helpful, and seemed genuinely happy to assist! They made my vacation much more pleasant and stress free. I also appreciated the food! There were so many options, we didn’t get to try everything. The only complaint was the energy of the female entertainers. They didn’t seem that happy to be there, and the performances were very low energy. The males did a great job!
Stayed 3 nights in Aug 2024

6/10 Okay

Graziella

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Hugo Oswaldo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The attention was very good. Very good food. Nice shows,
Stayed 5 nights in Aug 2024

4/10 Poor

Rosa, Leesburg

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The amount of pools available and entertainment offered is enough to prevents guests from seeking entertainment outside of the facility.
Stayed 4 nights in Aug 2024

6/10 Okay

Nelson Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Hotel looks like a 5-star hotel in the photo; but it is not, I would say that it is a 3 star hotel. It does not have the luxury of a hotel of higher category than 3-star hotels. The most uncomfortable thing is that they tell you that they have 4 restaurants for dinner; but they don't tell you that they are restaurants only for 50 people; Then you have to queue from 5:30 to be put on a list. The first 100 are the ones who dine (In a hotel with a capacity of 800 guests ??). Despite that the food was good. The Hotel was clean; but it is not properly maintained, The children's slide park looks like a 15-year-old park, some chairs were broken and some tables too.
Stayed 5 nights in Aug 2024

10/10 Excellent

Nancy Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute
Stayed 5 nights in Jul 2024

2/10 Terrible

BABERY

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Never received my $600 credit for the property, terrible bedding, most inconvenient dinning system by they won’t take reservations for restaurants they push you to eat at the buffet.
Stayed 4 nights in Aug 2024

6/10 Okay

Nia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was nice experience! However the overpowering mildew & wet smell of the hotel was too much. staff & hospitality was amazing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Modou Lamin

Liked: Cleanliness, staff & service, property conditions & facilities
Will recommend
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly… foods are good… safe hotel
Stayed 5 nights in Jul 2024

6/10 Okay

Leticia

Travelled with family
Disliked: Amenities
If you enjoy eating and drinking a lot this place is perfect because there is an abundance of it. Now if you enjoy comfort and outstanding service, this is definitely NOT the place!!! Rooms are mediocre and they have a horrible humid smell, beds are super small and NOT comfortable at all. There is a horrendous smell from sewer pipes. Smell fill up the the room every time toilet is flushed.The facility is big and not easy to navigate as they don't have enough signage to guide you. They do not have a briefing upon arrival and guests are constantly playing the guessing game and often wandering hoping to find a staff person to guide them. Pool area closes super early at 6pm, and if you are there during the very hot months, 6pm is when weather is just starting to cool off and you are starting to enjoy being in the water. The sales person, Daniel, at the podium near pool area selling the local tours is super rude and does not provide you with important information regarding the tours. Getting info from him was like pulling teeth! Maintenance and housekeeping staff were courteous, we got to know some of them because we had to call numerous times due to technical difficulties. If you have to call maintenance expect them to use telephone in the room because once in the room supervisor will track them down to give them orders for next room being serviced, so worker will stand by your bed and use the phone and calls are not quick. Not sure why because they all have walkie talkies!!
Stayed 5 nights in Jul 2024

8/10 Good

Perry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond. When they discovered it was my birthday, they put balloons in my room. It was a nice surprise.
Stayed 6 nights in Jul 2024

4/10 Poor

Bhakti

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont who rated this hotel 5 star but quality and rooms are not at all 5 star looking. My room bathroom lights did not work, I complain to front desk but they did not bother to replace the bulbs until i checkout
Stayed 4 nights in Jul 2024

10/10 Excellent

Richard Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort. Only negative was room service, which mixed up orders or sometimes didn’t deliver anything.
Stayed 7 nights in Jul 2024

6/10 Okay

Nikkah

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Asaad Aftab

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very outdated. Food was terrible and not accessible
Stayed 4 nights in Jul 2024