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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property
4-star beachfront property with 4 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Minibar, in-room safe, desk, blackout drapes
Interior
Water park
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Breakfast included
  • Bar
  • Room service
  • Pool
  • Spa

Explore the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪2 min walk‬
  • Playa Matapalo
    ‪7 min walk‬
  • Haras del Mar Equestrian Center
    ‪8 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪53 min drive‬

Room options

View all photos for Junior Suite, Courtyard View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (E)

  • Sleeps 8
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (E)

  • Sleeps 8
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 8
  • 1 King Bed

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All-inclusive
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About the area

El Ocotal

On the beach.Your stay at this Sardinal property places you within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is within 3 miles (5 km) and Bahia Pez Vela Beach is within 9 miles (15 km).

What's nearby

  • Diamante Eco Adventure Park - 2 min walk
  • Bahia Pez Vela Beach - 22 min drive
  • Coco Beach - 39 min drive
  • Playa Calzón de Pobre - 41 min drive
  • Ocotal Beach - 43 min drive

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Papagayo - ‬5 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star beachfront property with 4 outdoor pools
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room. Guests under 17 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Separate living room
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Bike storage
  • Children's pool
  • Free water park access
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 511 out of 1110 reviews" "
Rating 8 - Good. 288 out of 1110 reviews" "
Rating 6 - Okay. 165 out of 1110 reviews" "
Rating 4 - Poor. 82 out of 1110 reviews" "
Rating 2 - Terrible. 64 out of 1110 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Galla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly people. We will be back. And we will recommend this place to our friends in Canada
Stayed 13 nights in Oct 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 6 nights in Oct 2024

10/10 Excellent

Turi Belgica Avila

Travelled with family and small children
experience and friendly staff
Stayed 6 nights in Oct 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Aneri

Liked: Cleanliness, staff & service
Found a gecko running around in our room night 1. We did have a garden view room so I guess we were exposed to more creatures than if we had a pool facing room. Front desk did not have a different room to move us into until the next day. A sweet cleaning lady did come spray our room to help prevent bugs or crawlies from coming into the room.The rooms seem old and run down but the staff is very friendly and the service was good everywhere we went whether it be the restaurants or bars.
Stayed 4 nights in Oct 2024

10/10 Excellent

James Joseph

Travelled with family
Liked: Amenities, property conditions & facilities
Awesome!
Stayed 5 nights in Oct 2024

2/10 Terrible

Esteban

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was assigned to room 2009 and since we arrived the internet didn’t work, I had to connect for work and it never worked, I went to reception to complaint but they never fixed the issue
Stayed 3 nights in Oct 2024

8/10 Good

STANLEY JOSEPH KOZLOWSKI

Travelled with partner
Liked: Cleanliness, staff & service
The hotel abvertised free WIFi in rooms but my room had none, our friends that went all had WiFi in their rooms though. I complained but issue was never resolved
Stayed 7 nights in Oct 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service
The staff is excellent, well trained and attentive. The building is starting to show it's age but still a solid resort.
Stayed 6 nights in Sep 2024

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Except the racoon population on the resort
Stayed 6 nights in Sep 2024

10/10 Excellent

Joel Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff and the service!!
Stayed 6 nights in Sep 2024

8/10 Good

mary, River Forest

Travelled with family
Liked: Cleanliness
The pool was really nice the beach was beautiful and it was close to many attractions; however, they were not many restaurant choices many were closed on certain nights and took very limited numbers of people. No Reservations were possible. The bathrooms had an overpowering smell of some kind of air freshener, and the room service was pretty awful. Could use improved dining options, and better room service. Rooms were fine, maid service was very minimal.
Stayed 5 nights in Oct 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was kind of nervous when I first read the reviews for this resort so I had my reservations but I quickly realized, so many people are WAY too critical. The staff was absolutely amazing and helpful at every turn. Julio, Jonny and Bryan stood out to us the most because they were so friendly and always remembered our names! The rooms are a little outdated but super clean and have gorgeous views. The drinks were amazing! The food was pretty good overall. Papagayo had the BEST dinner ever, that filet and chicken was to die for! Live music was awesome! They always have fun little activities going on which were super fun. The beautiful pools were always clean. The view of the ocean was amazing. It was our honeymoon so we felt we were given extra love the whole stay! We would definitely come back to visit!
Stayed 7 nights in Oct 2024

6/10 Okay

Agnes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Did not feel safe around panhandlers at the beach they were offering me and my husband drugs and sex. Not what I want to experience on vacation. Also we were not happy with room service. Most of the time they never came after waiting 1-2 hours and did not bring us what we asked for. We stayed at RIU in Punta Cana and the room service was great. The rest of the staff was great.
Stayed 6 nights in Sep 2024

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Beautiful landscape and all the employees we're Great! I didnt like that the music played in dining areas didnt fit the dining setting. For example, rock music being played at an Italian dining experience is off putting. The resort interior styling feels outdated and overall the resort gets noisy in common areas and resort restaurants. RIU earns a 4/5 from me
Stayed 5 nights in Sep 2024

8/10 Good

Marvin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool area and food variety excellent. we do have a coment related to the night entertainment. during the night show there was a very negative situation where a 7 year old kid participated with a karaoke imitating an artist with a song promoting the use of drugs. I think the presentor should have screen the participat and song chosen. I would like to receive a reply as follow up. marvindelgado
Stayed 3 nights in Oct 2024

10/10 Excellent

Dalia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend it
Stayed 4 nights in Oct 2024

10/10 Excellent

Rajendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff was very polite, helpful and accommodating- servoce was excellent. there was always an extensive variety of food at the main breakfast and dinner lounge. Only issue - it rained quite a bit at this time of the year (end of Sept)
Stayed 6 nights in Sep 2024

4/10 Poor

Anola

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in two locations while I was in costa Rica, Planet Hollywood was outstanding beautiful room amazing view, RIU Palace I was very disappointed the rooms can use some TLC and upgrades. The wear and tear was very evident. There was a moldy smell to the room, our tv very small and never worked. Our lotion, shampoo and conditioner was used by prior guest and never changed during our stay. The tub in the middle of the room needs to be removed. There was no arrival drinks or guest services to deliver our bags to our room. I was very disappointed.
Stayed 3 nights in Oct 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and attentive
Stayed 7 nights in Sep 2024

10/10 Excellent

Genesis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the food was cold.
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Riu Palace Option
Worse Riu Palace that we have stayed at, and we have stayed at several. Customer service is highly lacking especially in the buffet areas. It’s as though the staff does not want you there. Bottle water policy of one per room is ridiculous! When you call front desk to order water, it never shows up. Same goes for the mini fridge service, never stocked. Shower floor tile is slippery. Beach is terrible.
Stayed 4 nights in Sep 2024

10/10 Excellent

April Denise

Liked: Cleanliness
Very nice and courteous staff
Stayed 5 nights in Sep 2024

10/10 Excellent

Rosita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but the rooms need upgrading.
Stayed 3 nights in Aug 2024

6/10 Okay

Alysia

Travelled with group
Tv never worked much both properties. Staff excellent. Food well
Stayed 6 nights in Sep 2024