2/10 Terrible
kyle craig
Travelled with partner
10 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a trip at this hotel and we had a major snow storm that canceled all flights for an entire week and they shut down all roads and major highways blocked off by state troopers. I called and told the hotel I would be late and they said we can’t check in late even though our hotel was fully paid for. Then I asked for a refund and they didn’t give us one. This was completely out of our control and I tried to work with them in every which way and they refused. I work hard for my money and they took it without having an understanding heart. I sent them all the proof and contacted them for two weeks and they kept declining to help me. My friend from states over go to go on the trip and she said the food was aweful, the property was dirty, old, and everything was broken and leaking and that they notified the hotel and they said they couldn’t help or accommodate. This place needs to be shut down if they feel they can take others money and not even keep up the place. Do not stay here. The photos my friends sent it looked like a dump. There are plenty of other options with others that have a heart and so you can actually get what you paid for.
kyle craig
Stayed 6 nights in Jan 2025