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Ella Mount Heaven Hotel

3.0 star property
Enjoy 2 restaurants at this 3-star Ella aparthotel

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Photo gallery for Ella Mount Heaven Hotel

Daily buffet breakfast (USD 8 per person)
Superior Double Room
Flat-screen TV
Superior Double Room
Garden

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Breakfast available
  • Barbecue grill

Explore the area

Map
15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090
  • Nine Arches Bridge
    ‪7 min drive‬
  • Little Adam's Peak
    ‪8 min drive‬
  • Ella Rock
    ‪11 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Mountain view
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • Mountain view
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • Mountain view
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • Mountain view
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

About the area

Ella

In Ella .Within 2 miles (3 km) of this Ella aparthotel, you'll find Ravana Falls and Kital Ella Waterfall. Suwadivi Ayurveda Health Care and Nature Trail Ella are also within 3 miles (5 km).
View more Aparthotels in EllaOpens in a new window

What's nearby

  • Ravana Falls - 2 min drive - 2.4 km
  • Kinellan Tea Factory - 5 min drive - 5.1 km
  • Nine Arches Bridge - 7 min drive - 6.9 km
  • Little Adam's Peak - 8 min drive - 6.1 km
  • Ella Rock - 11 min drive - 10.1 km

Getting around

  • Ella Railway Station - 12 min drive

Restaurants

  • ‪Chill Cafe - ‬4 min drive
  • ‪Barista - ‬3 min drive
  • ‪360 Ella - ‬4 min drive
  • ‪Starbeans Cafe - ‬4 min drive
  • ‪One Love - ‬4 min drive

About this property

Ella Mount Heaven Hotel

Enjoy 2 restaurants at this 3-star Ella aparthotel
As a guest of Ella Mount Heaven Hotel, you'll find a full-service spa, 3 indoor swimming pools, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Ella Mount Heaven Hotel. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This 3-star Ella aparthotel is smoke free.

  • 37 guestrooms or units
  • 2 dining venues
  • Manager's reception (free)
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
Ella Mount Heaven Hotel offers 37 accommodations with complimentary newspapers and irons/ironing boards. These individually furnished accommodations have separate dining areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. This Ella aparthotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is open daily.

Languages

English

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Property amenities

Pool/Spa

  • 3 indoor pools
  • Full-service spa

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free valet parking on site

Family friendly

  • Children's pool

Food and drink

  • Electric kettle

Dining

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 5 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Late night room service menu
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference center
  • Desk
  • Meeting room

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Lockers
  • Luggage storage
  • Tour and ticket assistance
  • Turndown service

Things to do

  • 24-hour gym
  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 37 units
  • Connecting units available
  • Garden
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (December 25) Gala Dinner per adult: USD 12
  • Christmas Day (December 25) Gala Dinner per child: USD 8 (from 8 to 14 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 8 for adults and USD 5 for children
  • Airport shuttle fee: USD 8000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 4000 (one-way), (from 4 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mount Heaven Hotel
Ella Mount Heaven
Mount Heaven
Resort Ella Mount Heaven Hotel Ella
Ella Ella Mount Heaven Hotel Resort
Resort Ella Mount Heaven Hotel
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Aparthotel
Ella Mount Heaven Hotel Aparthotel Ella

Ella Mount Heaven Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 1 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

5.6/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rahamat

Travelled with family
Disliked: Cleanliness, room comfort

Worst hotel in this universe

The worst hotel in the entire universe..toilet smelling..gave used soap wrapped in tissue, no fridge, no vanity, broken shower head, to go to toilet, have to cross wet shower floor, flies sitting all over breakfast food, no tissue, no face towel, no hand towel, reception did not talk, did not provide any information, asked bell boy about dinner, he said buffe, but when went to restaurant, no buffe..only fried rice and pasture..had to abandon the restaurant and went for dinner in the town. Booked for 2 night but had to change the hotel after 1 night..cannot stay in this horrible hotel..will ask hotels.com to refund my money..This hotel is worth nothing.
Stayed 2 nights in Nov 2024

2/10 Terrible

Mohamad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Stayed 1 night in Jul 2024

4/10 Poor

Chamila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024

6/10 Okay

Angela

Travelled with group
Disliked: Cleanliness

NEvER AGAIN

When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024

6/10 Okay

Angie Mui Gek

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019

8/10 Good

Mohamed azeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019

10/10 Excellent

Nina, Münstrr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020