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Macdonald Craxton Wood Hotel & Spa, Chester

4.0 star property
4-star eco-certified hotel with spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Macdonald Craxton Wood Hotel & Spa, Chester

Couples treatment rooms, sauna, body treatments, aromatherapy
Premium bedding, down comforters, desk, blackout drapes
Couples treatment rooms, sauna, body treatments, aromatherapy
Gym
Premium bedding, down comforters, desk, blackout drapes

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England, CH66 9PB
  • Burton Mere Wetlands
    20 min walk
  • Blue Planet Aquarium
    7 min drive
  • Countess of Chester Hospital
    10 min drive
  • Manchester (MAN)
    35 min drive

Room options

View all photos for Standard Room, 1 Double Bed (Standard Double Family)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Double Bed (Standard Double Family)

  • 18 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed (Super Deluxe Suite)

Premium bedding, down comforters, desk, blackout drapes

Superior Suite, 1 Double Bed (Super Deluxe Suite)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Super Deluxe Double)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 Double Bed (Super Deluxe Double)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Accessible

Premium bedding, down comforters, desk, blackout drapes

Room, 2 Single Beds, Accessible

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed (Standard Single)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Single Bed (Standard Single)

  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed (Super Deluxe King)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 King Bed (Super Deluxe King)

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 King Bed

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe King)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 Double Bed (Deluxe King)

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Ellesmere Port

In historical district.You'll be within 2 miles (3 km) of Burton Mere Wetlands and 6 miles (10 km) of Ness Botanic Gardens with a stay here. Pontcysyllte Aquaduct and Eastham Country Park are also within 6 miles (10 km).

What's nearby

  • Blue Planet Aquarium - 7 min drive - 8.8 km
  • Chester Zoo - 8 min drive - 10.3 km
  • Chester City Walls - 10 min drive - 10.7 km
  • Chester Cathedral - 11 min drive - 11.1 km
  • Chester Racecourse - 11 min drive - 11.3 km

Getting around

  • Capenhurst Station - 4 min drive
  • Manchester Airport (MAN) - 35 min drive

Restaurants

  • ‪The Crafty Tavern Limited - ‬4 min drive
  • ‪The White Swan - ‬5 min drive
  • ‪Old Wirral Hundred - ‬5 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪The Straw Hat - ‬6 min drive

About this property

Macdonald Craxton Wood Hotel & Spa, Chester

4-star eco-certified hotel with spa
Macdonald Craxton Wood Hotel & Spa, Chester offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, a terrace, and tour/ticket assistance are also featured at the eco-certified Macdonald Craxton Wood Hotel & Spa, Chester. Self parking is free.

This 4-star Ellesmere Port hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Built in 1999
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Macdonald Craxton Wood Hotel & Spa, Chester offers 72 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ellesmere Port hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hungarian, Polish, Spanish

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 24 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness classes
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Digital channels
  • Flat-screen TV

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 24 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and Barclaycard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Children are allowed in the pool 9-11 AM and 3-6 PM.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craxton
Craxton Wood
Macdonald Craxton
Macdonald Craxton Wood
Macdonald Craxton Wood Ellesmere Port
Macdonald Craxton Wood Hotel
Macdonald Craxton Wood Hotel Ellesmere Port
Macdonald Craxton Wood Hotel Spa
Macdonald Craxton Wood Hotel & Spa, Chester Hotel
Macdonald Craxton Wood Hotel & Spa, Chester Ellesmere Port

Macdonald Craxton Wood Hotel & Spa, Chester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 241 out of 766 reviews" "
Rating 8 - Good. 279 out of 766 reviews" "
Rating 6 - Okay. 134 out of 766 reviews" "
Rating 4 - Poor. 82 out of 766 reviews" "
Rating 2 - Terrible. 30 out of 766 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Richard

Travelled with family
Disliked: Property conditions & facilities
OK stay but not worth the stars for the hotel
Our stay was ok but nothing special - more like a 2 star verging on a 3 star
Stayed 2 nights in Aug 2024

6/10 Okay

J

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice setting but needs refurbishing
Nice setting but hotel now very tired and in need of refurbishment.
Stayed 1 night in Aug 2024

6/10 Okay

MARK

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Think the property is as quite short staffed room was comfortable adequate probably needed updating modernising a bit breakfast great spa area lovely parking was ok and the area around the hotel was lovely drinks expensive my partner ordered a Aperol Spritz it was £12.50 I think that’s a bit extortionate hotel was quite busy at the time we stayed
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs updating
The hotel is very dated. There was a wedding there at the same time which made it noisy. Breakfast service was slow and half the items were missing The spa facilities are good and clean
Stayed 2 nights in Aug 2024

10/10 Excellent

Dom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated, not what you expect from a Spa Hotel
Staff were not friendly at all, hotel needs a massive refurb. Felt like we went back in time. I’m glad we didn’t stay for a spa weekend or I would have been massively unsatisfied.
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 nights with sons aged 9 & 15yrs. Room cleaned and tidied daily which was great, We loved the pool, sauna and steam room, but time restrictions for kids wasn’t the best if out sight seeing all day! (kids allowed between 9-11am and 3-6pm only) Room was huge! Contained a king size bed, single and kids Z bed. Ample parking and free WIFI. I’m unable to comment on the food as we didn’t eat at the hotel (mainly due to my kids being food fussy and the cost of the meals) but the food smelt delicious. All in all we had a great stay at this hotel and would recommend.
Stayed 4 nights in Aug 2024

2/10 Terrible

michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a serious update - but the worse thing was the food - massively overpriced - we ordered 2 chicken Caesar salads - looked liked they’d picked the salad out of the garbage and the chicken was from Pirelli - waiters walking round clueless with food going cold wandering around looking for tables
Stayed 1 night in Aug 2024

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quiet setting disappointed that the pool was so cold that my children didn't want to get in
Stayed 2 nights in Aug 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

matt

Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Mayimona

Stayed 3 nights in Jul 2024

6/10 Okay

Jitendra

Business traveller
.
The picture on the website suggested there was a walking shower for the deluxe room I had booked, but only got a shower over the bath
Stayed 1 night in Aug 2024

8/10 Good

bryn

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was straightforward,a quite relaxing hotel,very near to Cheshire oaks for shopping enthusiast.
Stayed 1 night in Jul 2024

10/10 Excellent

matt

Stayed 1 night in Jul 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the hotel very welcoming, all staff very friendly. Liked having a time slot for breakfast. Enjoyed the facilities at The Spa.
Stayed 3 nights in Jul 2024

6/10 Okay

John

Stayed 2 nights in Jul 2024

4/10 Poor

Gavin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Great food , freshly cooked breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Tejpreet

Stayed 2 nights in Jul 2024

10/10 Excellent

Alistair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay again , food excellent. Service A1
Stayed 1 night in May 2024