Staff at front desk was courteous and overall good. I’ve stayed at this property a couple years back with a friend and remembered house to be nice. That being said, the OCEANFRONT CHALET that I rented for 4 people SHOULD NOT BE RENTED OUT UNTIL RENOVATIONS HAVE BEEN DONE. House is VERY OUTDATED and UNSAFE. Some of the “amenities” like a hair dryer have been there since Mexico was founded, it literally came apart when touched. Press 0 to call front desk they said, oh wait NO PHONE. You have to make an international call from your phone if you want to reach the front desk. ATLEAST 2 of the tiles on the floor are very loose. My girlfriend actually TRIPPED ON LOOSE TILE AND CUT HER LEG AND HURT HER HAND/BACK TRYING TO BREAK THE FALL. The shower is super small. If you’re a big / tall person, good luck. It was very cold nights, made that international phone call to reach the front desk, asked if they could bring more firewood and was never told there was an extra charge until the worker who brought it dropped it off. $120MXN which is not alot but front desk should at least inform you of these charges. And speaking of charges, IF YOU USED ANYTHING IN THE KITCHEN, MAKE SURE YOU CLEAN AND WASH EVERYTHING, even the stuff you didn’t use because they will CHARGE YOU $200MXN once you go check out if you don’t. Again .. was never told this before hand. GF went back go wash dishes and worker had dumped EVERYTHING (even unused) in the sink so she could wash it. 2.5 stars at best right now