2/10 Terrible
Hajara
16 Aug 2024
Disliked: Staff & service, amenities
Terrible, terrible customer service. My connecting flight to Entebbe got cancelled at Doha Airport therefore I had to wait for 9 hours in Doha Qatar so i couldn't get to Entebbe on the night of my booking on the 8th of August i arrived the next morning at 11.30am. On my stop over in Doha I called the hotel and explained to the hotel staf my unforseen circumstances that were not my fault. All the staff said they couldn't help me so i asked to speak to the manager. They kept telling me the manager would call me back but they never did. I even asked for a voucher to use on a different day as i accepted they might not give me a refund but they Refused. They were very non-challant and did not offer any other option so my £90 was waisted under no fault of mine. Please don’t Ever book this hotel. They have terrible customer service. Book at your own RISK
Hajara
Stayed 1 night in Aug 2024