2/10 Terrible
jb
24 May 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible & poor customer service from property
jb
Stayed 2 nights in May 2018
Entire home
Rustic Retreat Esperance
3.5-star spa vacation home in Castletown
Choose dates to view prices
Photo gallery for Rustic Retreat Esperance
Reviews
6.06.0 out of 10
Entire home
5 bedrooms1 bathroomSleeps 15260 sq m
Popular amenities
- Pet-friendly
- Bar
- Spa
- Washer
- Outdoor space
- Kitchen
Explore the area
25 Daphne Street, Castletown, WA, 6450
- Cannery Arts Centre10 min walk
- Esperance Beach13 min walk
- Esperance Visitor Centre2 min drive
- Esperance, WA (EPR)15 min drive
Room options
View all photos for Quadruple Room
Quadruple Room
- 260 sq m
- 5 bedrooms
- 1 bathroom
- Sleeps 15
About the area
Esperance
Oceanside stay.At this Castletown vacation home, you'll be within a 5-minute walk of Castletown Beach and Lalor Park. Lion's Park and Cannery Arts Centre are also within half a mile (1 km).
What's nearby
- Esperance Beach - 13 min walk - 1.1 km
- Esperance Visitor Centre - 2 min drive - 2.1 km
- Adventureland Park - 4 min drive - 3.4 km
- Pink Lake - 8 min drive - 6.4 km
- Twilight Beach - 11 min drive - 9.5 km
Getting around
- Esperance, WA (EPR) - 15 min drive
Restaurants
- McDonald's - 3 min drive
- Brumby's - 3 min drive
- Red Rooster - 3 min drive
- Subway - 3 min drive
- Dôme Café - 3 min drive
About this property
Entire place
You'll have the entire home to yourself and will only share it with other guests in your party.
Rustic Retreat Esperance
3.5-star spa vacation home in Castletown
This vacation home offers its guests a full-service spa. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Barbecue grills, an arcade/game room, and a garden are also featured at this vacation home. Self parking is free.
- 5 guestrooms or units
- Self-service laundry
- Express check-in
- Game room or arcade
- Garden
- BBQ grill(s)
- Television in lobby
- No smoking on site
- Bar or lounge
This vacation home offers 5 air-conditioned accommodations with private spa tubs and fireplaces. These individually furnished accommodations have separate sitting areas and include queen sofa beds. Beds feature premium bedding. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas.
Guests can surf the web using the complimentary wireless Internet access. 40-inch flat-screen televisions come with DVD players. Additionally, rooms include washers/dryers and rice cookers. Housekeeping is provided weekly.
Guests can indulge in a pampering treatment at the vacation home's full-service spa.
Languages
English
Property amenities
Pool/Spa
- Private spa tub
- Full-service spa
Internet
- Free WiFi
Parking and transportation
- Free self parking on site
- Wheelchair-accessible parking available
Family friendly
- Children stay free (see details)
Kitchen
- Refrigerator (full size)
- Stovetop
- Microwave
- Oven
- Dishwasher
- Rice cooker
- Electric kettle
- Cookware/dishes/utensils
Dining
- 1 bar
Bedrooms
- 5 bedrooms
- Premium bedding
- Queen sofa bed
Bathrooms
- 1 bathroom
- Towels provided
- Free toiletries
Living spaces
- Fireplace
- Living room
- Dining room
- Sitting area
Entertainment
- 40-inch flat-screen TV
- Arcade/game room
- DVD player
- TV in a common area
Outdoor areas
- Yard
- Barbecue grill
- Garden
Laundry
- Washer/dryer
- Laundry facilities
Comfort
- Air conditioning
- Ceiling fan
- Heating
Pets
- Pet friendly
- Pets stay free
Suitability/Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible parking
- Smoke-free property
Services and conveniences
- Housekeeping (weekly)
- Iron/ironing board
Location highlights
- Near the ocean
- Near the sea
- Near the airport
- In the suburbs
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
- 5 rooms
- Individually furnished
Policies
Check-in
Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The general deposit is payable by credit card and is due 24 hours prior to check-in date.
Access methods
Access code, lockbox
Pets
- Pets are welcome and stay free
- Restrictions apply
- For more information, you can reach out to the property at the number on the booking confirmation
Children and extra beds
- Children are welcome.
- Kids stay free! Children 3 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Property payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
- Deposit: AUD 500.00 per stay
We've listed all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.
We should mention
- Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
- To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
Property is also known as
Rustic Retreat Esperance Hotel Castletown
Rustic Retreat Esperance Castletown
Rustic Retreat Esperance House Castletown
Rustic Retreat Esperance House
Rustic Retreat Esperance Castletown
Rustic Retreat Esperance Private vacation home
Rustic Retreat Esperance Private vacation home Castletown
Rustic Retreat Esperance Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 2 reviews" "
10 - Excellent
1
Rating 8 - Good. 0 out of 2 reviews" "
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews" "
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews" "
2 - Terrible
1
6.0/10
Cleanliness
6.0/10
Staff & service
6.0/10
Property conditions & facilities
Reviews
10/10 Excellent
Lee, kalgoorlie
25 Oct 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Fantastic house. Has everything you need. Great location
Lee
Stayed 2 nights in Oct 2017