Our room is very large & has the fridge, microwave, and coffee/tea maker as advertised. We arrived to check-in at 8:10 and waited in the lobby for 15 min after ringing the bell on the desk and dialing 0 from the lobby phone. Upon that call, I was asked, "What? I'll get there." Then I waited with other guests for a long time, watching the weather channel. Our room was very chilly at check-in, though we were able to get it warmed up in time to sleep. The fluorescent light in the bathroom is burned out. I am not going to bother the manager again, tonight, so we'll deal with it. The carpet, bedding, and surfaces feel nice and clean.