2/10 Terrible
Michelle K
27 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for my stay ahead of time with my booking and when I arrived to check into the hotel they told me THEY WERE OVERBOOKED AND THEY DID NOT HAVE A ROOM FOR ME TO STAY IN!!!! They said they could refund me & that's it. I'm from out of town. My son & I had no where to stay because every hotel in the area & surrounding areas was completely booked for the weekend. We had to go to the airport & sleep there until our flight the next day. Smh!!!!!
While at the hotel, when I arrived there was a sign in the desk be back in 10 mins. I timed it & we waited for 23 mins until someone to arrived to help us. So to wait that long & then to be told there were no rooms for me to stay in....I WAS PISSED!!!! While waiting for my refund, a guest came to the desk bringing a mop back from mopping her own room from a water incident and she said she needed covers because her room did not come with linens when she checked in! Whaattt! As I tired to call around to find a room, sat down in their main dining around & all the individual chair cushions were peeling, and bench seats were falling apart. There was zero upkeep of the the hotel just from what I could see in the lobby and dining area, plus to see a guest mopping up her room and having no linens upon arrival is crazy! I probably dodged a bullet, but I still can't believe my child & I were left homeless for a weekend due to poor management or should I say the lack there of!!
Michelle K
Stayed 1 night in Oct 2024