2/10 Terrible
Verified traveller
27 Sep 2024
Disliked: Property conditions & facilities, room comfort
Miserable stay!
Miserable! We were put in a handicap room (I wasn’t aware until after we noticed the bathroom) and were on the ground level. I would understand if we were checking in early or late, but that wasn’t the case. Being on the ground floor means constant noises from above and even under (restaurant). Chairs sliding on the hard floor, feet stomping from above, slamming of doors (our room door needed an extra hard push to close) and this was until 11pm! Lots of basic items were broken (hot water pot, handle for towel heater (disappointed I couldn’t use it), trash can step didn’t open lid, hair dryer works for 30 secs and then you wait for 2 mins for a reset, phone didn’t have dial tone to call reception which is across street, bed was hard like sleeping on floor, room door needed an extra hard push to close (stranger opened our door by mistake since it wasn’t shut. Luckily I was decent) and the bathroom..ugg! The shower had a curtain in the corner and water got all over the floor. I don’t understand but noticed out here the shower design is cramped and no doors. Also, trying to fill up water bottle in small sink is difficult!! Non smoking hotel but people smoke right outside your window! This is our 3rd hotel in Iceland. I am petite but wonder how a larger person would manage. Also, our 2nd Foss Hotel. Trying out another one tomorrow in a different area. Positive notes: Staff friendly, great location with pier for Aurora viewing,and restaurant food (although expensive) was delicious!
Verified traveller
Stayed 2 nights in Sep 2024
