First time in Florence. Hotel was well located for travel around the city centre, as the tram line started literally two hundred metres from the hotel. Hotel’s website didn’t give a true reflection of the hotel rooms. They were outdated and in need of modernisation. Needs a kettle in the room, but this is generally seen as normal in Italy. Reception staff were excellent, but to pay tourist tax, and car parking charges was, I would consider a little steep, as we have subsequently visited three other hotels which all offer free parking. In short, hotel will do itself a great service if the rooms were upgraded, but great location, as I have said earlier, the staff were incredibly helpful, and friendly.