If i could give Zero stars they would be negative! This hotel is absolutely deplorable! We were on a road trip from Virginia and checked in about 1145 pm. To start with: when we checked in we were lead to believe that we were going to our deluxe king room only to get to the door and be met with a double bed room. Went back to the front office and they acted like we didn't reserve that room, yet when I pulled up my email confirmation magically they had 1 king room left. We get to the room ( room 160) and very obvious and questionable stains on the walls, door, and floors (the floors had duct tape on it). At this point we are so tired that we just want to sleep. Yet before we can even lay down we see 1 roach and kill it. By the time we shower and attempt to go to sleep we have killed 5 more. We still attempted to sleep (I know completely stupid, like non melonated people in a scary movie stupid). We laid down for about 30 minutes and our travel companions woke us up to say there was bed bugs in their room ( room 132). We turned the lights back on and literally all we saw was bugs scatter. By the time we walked out that room, between the 2 of us, we killed atleast 20 roaches of all sizes. We go to the office, inform them of what happened, and requested a refund. The night manger told his female staff member to go check the room, which of course she does. While she goes to room 160, he literally leaves the office and walks down the sidewalk to the back of the hotel.....leaving us