I work in the travel industry and have been blessed to stay in many 5 Star/Diamond rated properties and was pleasantly surprised with the amazing 5 Star service provided by the staff at this hotel. It's not very often that you can say EVERY SINGLE STAFF member that you encountered offered superb service - front desk, bellman, servers, bartenders, housekeeping, maintenance, tour guides, and drivers. It was so amazing that I didn't want to leave and changed my shuttle to a later time. I want to give the staff members a standing ovation. Nice work team. The room was cozy with bug netting (thankfully, not needed), restaurant had delicious options, community areas were plentiful and comfortable including hammocks, and the pool area with large deck was epic with lots of wildlife to see. The ease of getting to/from the ruins was unheard of, especially if you want to do the sunrise/sunset hike. The only criticism I have is that I think the hotel should encourage more eco-friendly behaviors like reusing water bottles (since there is a water refill station in the lobby) instead of providing new ones every time you clean the room and leaving hanging towels to save water consumption. Come on people, reuse and reduce your footprint. Who doesn't travel with a refillable water bottle?! It's so easy.