6/10 Okay
Roy
29 Dec 2024
Liked: Cleanliness
We reserved a room with a roll-in shower because that is what my wife needs due to her limited mobility, we were told that one was available when I booked the room. Upon our arrival we were told that the room was not available because the individual staying there the previous night had extended their stay. That to me is unacceptable, while I can empathize with their situation it did not alter the fact that I requested and paid for a specific type of room. It is frustrating when you make a choice to stay somewhere based on what they say they have available to you and then you find out that they do not.
Roy
Stayed 1 night in Aug 2024