Ratings based on 71 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
So disappointing!
Posted Apr. 30, 2022 on HotelsFor a 4 star hotel this was appalling. During our 3 night stay we didn’t see one member of hotel staff. No reception (self checkin & out) room was dirty I had to clean the toilet when we arrived and the cups but there was no one to tell. Rang reception several times no one picks up. Went down whole area in darkness. You would have thought the hotel was closed. Dinning room closed breakfast in attached bistro, thank goodness this was lovely.
by A traveller
Posted Oct. 30, 2021 on Hotels
Superb location - views and easy to find. Excellent shower and balcony. Room quiet and dark, and decor, facilities and size good. Bed could benefit from new mattress. Self check in not great - impersonal and awkward to use, but suppose helps to save money during hard times for hospitality sector. Bar n restaurant staff pleasant, prompt and helpful. Food OK for price. Overall value for money OK. Would stay in refurbed balcony room again.
by A traveller
Posted Oct. 26, 2021 on Expedia
We arrived @ Fort William on the Blue Pullman train & caught a taxi to this hotel, book in is electronic and we reserved breakfast for two days, 2 early morning calls and enjoyed a nice meal on the Sunday.
We even found time to walk up Neptunes Staircase to the top and down the other side the scenery is fantastic. Ben Nevis was looking majestic.
by A traveller
Comfortable Stay
Posted Oct. 16, 2021 on HotelsThe staff where welcoming and looked after us extremely well.
by A traveller
Posted Sep. 27, 2021 on Hotels
by A traveller
Traditional Scottish hospitality, beautiful area.
Posted Sep. 14, 2021 on HotelsAmazing location by Caledonian Canal. Great view of Ben Nevis.
Excellent room. Very friendly staff, but perhaps newer members of staff could have done with a bit more restaurant training. Would return again to use as base for a magnificent area.
by A traveller
Very overpriced
Posted Sep. 11, 2021 on HotelsPaid £260 for a standard room. The room was very basic and definitely not worth that much
by A traveller
Disappointing stay
Posted Sep. 9, 2021 on HotelsWe booked to stay at the Moorings Hotel last year. When we arrived they did not have us on their system & had no room for us to stay. We had to find alternative accommodation in the town which was not particularly good. So very disappointing- not sure how the Moorings lost our booking?
by A traveller
Short family staycation near Ben Nevis
Posted Sep. 5, 2021 on HotelsThis hotel has two distinct areas, the original and a new section. We stayed in the original so can only review that area. Was a lot of stairs (both up and down) to get to our room (no lift) and with heavy bags was awkward (no porter to help). This part of the hotel needs to be refurbed, although clean, the carpets are a bit shabby. The hotel has a 4 star review which in my opinion is outdated (may apply to the new section). There is an automated check-in system that didn't work and just caused queues. There was also no one at reception during our 2 days stay at all, including when i tried to check out. In our room the windows were screwed shut so unable to open meaning the room was stuffy and hot, there was a plug-in- fan in the wardrobe but it only recirculated the stuffy air. The views from our room (old section) were pretty amazing of the Caledonian canal locks and of Ben Nevis. We didn't try breakfast as thought £15 /head was a bit expensive. Best thing about the Moorings Hotel for us was it allowed dogs to stay (for an extra charge of course) and the views. This was a staycation for 2021 and we were somewhat surprised with the cost of everything (appreciate the area is remote, but.....)
by A traveller
Posted Sep. 1, 2021 on Expedia
The location was excellent overlooking Neptune’s Steps and with beautiful weather we were able to sit on the deck with a view of Ben Nevis.
We were disappointed with the contactless check-in, it was a faceless experience which then spread throughout our stay. Although the staff we encountered were on the whole very friendly and helpful there was a distinct lack of leadership and an obvious shortage of staff.
We understand that because of the pandemic there have to be changes to the usual practices but that doesn’t really explain why we had to ask for extra toilet rolls (one for a four day stay was never going to be enough). We also had to ask for clean towels and empty our own bin because the rooms weren’t made up daily - which we would expect for a so-called 4 star hotel. Again, the pandemic may be an excuse but surely cleanliness can be maintained with careful planning. When we asked staff why our towels hadn’t been changed they said that we should have been made aware at check-in that rooms weren’t going to be made up but of course it was contactless so we weren’t told.
When we complained to a member of staff about how ridiculous it was that we had to ask for toilet roll she was very apologetic. She explained that the hotel had changed hands a couple of years ago and the property was now run by a management company - which may explain why it felt lacking in atmosphere and warmth.