Note fondée sur 100 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,0 sur 5
3,1 Propreté de la chambre
2,8 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 19 sept. 2024 sur Hotels
Air conditioner made terrible noise everytime it cut on. A lot of outside noise. Full kitchen but no supplies.
4 sur 5
par un voyageur

Reflexão sobre expectativa x realidade.

Publié le 17 sept. 2024 sur Hotels
Hospedagem boa, mas sem nenhum talher sequer,sabão, bucha,prato.Tivemos que comprar itens e adaptar nos. Meio sem sentido ter cozinha compacta e não usá la.
1 sur 5
par un voyageur

Publié le 16 sept. 2024
Elevator broke. And was not fixed on sat 9-14-24 till late night. No TV. Didn't work. Electrical issues that owners knew according to hotel staff. Never fixed tv. I am requesting ful refund. Or i will be notifying fire marshals.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Mike, thank you for providing feedback. The team acknowledges your concerns regarding the elevators and TV. Your experience is very important, and the team strives to address any issues promptly. Your request for a refund has been noted, and team members are available for further assistance if needed.
1 sur 5
par un voyageur

Publié le 14 sept. 2024 sur Hotels
First of all -we have stayed in other Woodspring Suites. Came to FortWorth for a medical procedure. No one was at front desk to check in. After 3. 40 minute delay.(apparently they were at a party) Our phone in room was not working, leak in tub, toilet was dirty with a broken seat. Water running all night in tub and toilet. Room smelled as well. They also kept my photo I.D. Had to drive back 40 miles. Not sure what’s going on with the management but they need to take better care of the rooms. Our room was handicap accessible too. Never again will we be staying at this particular location. Location is awesome but not hotel.
5 sur 5
par un voyageur

Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Customer Service, Gestion de l’hôtel
Jason, it’s wonderful to hear you had a great time at WoodSpring Suites Trophy Club. We’re grateful for your positive rating and hope to welcome you back soon.
5 sur 5
par un voyageur

Publié le 23 août 2024 sur Expedia
The staff is absolutely amazing! They are very prompt, professional, and friendly!! They are accommidating to our needs and preferences! Our AC acted up and they fixed it impressively fast! The beds are comfortable, the water is instantly hot, the kitchen is perfect for our needs at mealtime. Everyone is always smiling and made us feel at home! Very thankful for everything they do!
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Christa, we’re delighted you loved your experience at WoodSpring Suites Trophy Club. Our team members are thrilled to hear such positive feedback and are always happy to help. It's great to know you felt at home and appreciated our amenities. Thank you for sharing your kind words, and we look forward to welcoming you back!
5 sur 5
par un voyageur

Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Service, Gestion de l’hôtel
Joycelind, thank you for staying with us at WoodSpring Suites Trophy Club. We're delighted you had an excellent experience and appreciate your positive rating. We look forward to welcoming you back soon!
4 sur 5
par un voyageur

Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Solee, it's wonderful to hear you had a great time at WoodSpring Suites Trophy Club. We're looking forward to welcoming you back.
5 sur 5
par un voyageur

Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Service, Gestion de l’hôtel
Joycelind, thank you for sharing your positive rating. It's wonderful to know you had a great time at WoodSpring Suites Trophy Club. We're looking forward to welcoming you back!
3 sur 5
par un voyageur

Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Jeremy,Thank you for taking the time to provide a rating. If there are any specific aspects of your stay you would like to share, we welcome your feedback to help us improve. We hope to have the opportunity to host you again in the future.