Hotels.com recommended a motel to me that was so ASTOUNDINGLY FILTHY, litter everywhere, poorly maintained (if at all) with broken fridges (plural), awful wi-fi, and inoperable phones. I found long hairs everywhere, and a poorly patched hole in the wall next to a fixture with open wiring.
In the dozens of times I tried to call them on my cell phone, I got no answer. DOZENS. You probably don’t wanna hear about the super-wet squishy carpet around the refrigerators in two of the rooms they expected me to sleep in. The proprietor said a lot of useful things, like: don’t worry it’ll be fine, it’s OK, I’m sorry, and these are all I have.
They moved me to a total of three different rooms, with each one worse than the last. I SLEPT IN MY CAR instead of waiting to find cockroaches on my pillow and rats on my bed when I woke up.
I was on a chat with a hotels.com “customer service” representative to complain. I got a couple of ‘sorry about that’s’ and an offer to take a tiny bit off of my NEXT reservation. (As if I’ll trust their judgement ever again)
DO NOT TAKE THEIR RECOMMENDATIONS. THEY HAVE NO IDEA WHAT YOU'LL BE EXPECTED TO PAY FOR. they wouldn’t consider giving me a refund.
Homeless folk, people who need shelters, and felons just getting out of prison absolutely do need a cheap place to live. However, if that is the case, you CANNOT call it a two star hotel.